HR Hypercare Analyst

Benefits: Medical, Dental, and Vision insurance, 401k, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.

Role & Responsibilities

We are seeking an HR Hypercare Analyst for a leading wood products company which would be a great opportunity for someone with experience in HR operations and post-go-live support looking to further their career in HR technology.

•      Serve as first point of contact for HR tickets in UKG, triaging and escalating issues across HR, IT, and vendors

•      Report on ticket trends and root causes to drive proactive fixes

•      Support recruiting, onboarding, learning, and talent management processes

•      Coordinate hypercare activities, status updates, and stakeholder communications

•      Maintain knowledge articles; assist with UAT and steady-state transition

Essential Qualifications

•      4+ years of HR operations or HR systems experience, including post-go-live system support

•      UKG and ticketing tool experience; strong reporting, project coordination, and communication skills

•      Associate's or Bachelor's degree in HR, Business, or related field (or equivalent experience)

Bonus Qualifications

•      UKG HR Help, QA/testing, or change management experience; Visio or Lucidchart

•      CAPM, SAFe, PMP, Lean, or Six Sigma certification

Why Averro?

Averro is a veteran-owned staffing and solutions firm connecting top talent with cutting-edge companies. With 20+ years of experience and industry-specialized recruiters in your corner, we're here to propel your career forward.

Averro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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