HR Dispatcher

Job Title: HR Dispatcher

Location: Long Island City, NY

Industry: Facilities Management

Pay: $23 – $25 / Hour (depending on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client

Addison Group is partnering with our client, a facilities services organization that supports a wide range of commercial and institutional environments. Their teams help maintain daily operations by providing cleaning, maintenance, and workforce support services to ensure safe and efficient workplaces.

Job Description

The HR Dispatcher will support workforce coordination and HR operations by managing staffing coverage needs across multiple job sites. This role plays a critical part in ensuring proper staffing levels, responding to real-time changes, and supporting administrative HR functions in a fast-paced environment.

Key Responsibilities

• Manage incoming calls and communications for the operations team in a professional and timely manner
• Track employee attendance, absences, and time-off requests, and arrange coverage as needed
• Assign temporary or replacement staff to ensure uninterrupted operations across sites
• Communicate staffing updates clearly with field teams and internal stakeholders
• Support offboarding processes, including collecting company-issued materials
• Monitor temporary staff performance and escalate concerns when appropriate
• Maintain and update staffing lists, schedules, and internal records
• Investigate and help resolve timekeeping discrepancies in coordination with payroll and operations
• Assist with payroll-related processes such as check distribution and tracking
• Review staffing and payroll-related reports to ensure accurate employee classifications and coverage
• Support resolution of payroll inquiries, including stop payment requests when necessary
• Collaborate with HR and payroll teams to ensure compliance with company policies and procedures
• Provide additional administrative and operational support as needed

Qualifications

Experience:

• Bilingual in Spanish required
• 2+ years of experience in a call center, HR support, or administrative role
• Basic understanding of HR practices, staffing coordination, and employee support functions

Technical Skills:

• Proficiency in Microsoft Excel, particularly for tracking and reporting

Soft Skills:

• Comfortable working in a high-volume environment (calls and emails daily)
• Strong attention to detail and organizational skills
• Ability to stay composed and effective under pressure
• Clear and professional communication skills

Education:

• High school diploma required
• Bachelor’s degree preferred

Additional Details

• Fully onsite role
• High-volume environment supporting multiple locations
• Frequent interaction with operations, payroll, and HR teams

Perks

• Opportunity to work in a fast-paced, team-oriented environment
• Exposure to HR operations and workforce coordination
• Competitive hourly pay with benefits eligibility through Addison Group

Addison Group is an Equal Opportunity Employer.

Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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