HR Customer Service Representative

The individual will serve as a contingent (non-employee) worker engaged through a staffing agency, supporting day-to-day call handling and office administration tasks. Ask probing questions to understand the nature of each call and enter accurate, detailed notes into a case in the case management system.

Title: HR Customer Service Representative
Site Locations: Tampa, FL 33607 (Monday-Thursday for training and then 2-3 days after training )
Duration: 6 Months

Work Schedule: Hours: 8: 00am - 5: 00pm

Job Descripiton:

Position Summary
This role provides front-line phone support and general administrative assistance to the team. The individual will serve as a contingent (non-employee) worker engaged through a staffing agency, supporting day-to-day call handling and office administration tasks.

Key Responsibilities
Answering Phone Calls:
Respond to incoming phone calls in a professional and courteous manner.
Ask probing questions to understand the nature of each call and enter accurate, detailed notes into a case in the case management system.
Assign the case to the appropriate assignment group/vendor based on the issue.
Answer routine, general questions using provided reference materials.

General Administrative Support:
Sort, scan, and distribute incoming physical and electronic mail.
Assist with other clerical or administrative tasks as assigned by the team.

Case Work Support:
Assist with case-related tasks such as verification of employment requests.

Qualifications
High school diploma or equivalent required.
Prior experience in an administrative, customer service, or front-desk role preferred.
Strong verbal and written communication skills.
Bilingual in Spanish and English preferred.
Good organizational skills and attention to detail.
Ability to handle routine information with discretion and professionalism.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to work independently and follow written procedures.