Job Summary The HR Coordinator serves as the primary point of contact for a designated group of clients and their employees. This role requires strong relationship-building skills, organization, empathy, and the ability to manage multiple priorities in a fast-paced environment.
The HR Coordinator is responsible for delivering high-quality service, responding promptly to client needs, and using sound judgment to resolve issues or escalate them when necessary.
Key Responsibilities- Administer pre-employment and onboarding processes
- Manage I-9 and E-Verify processes for assigned clients
- Oversee employee leave of absence processes (FMLA, Non-FMLA, Workers' Compensation, ADA, EEO)
- Coordinate employee handbook updates and escalate as needed
- Process payroll-related employee changes (address, direct deposit, benefits, contact info, terminations, etc.)
- Resolve time and attendance issues
- Maintain accurate client records, workflow documentation, and internal guides
- Collect and assist with resolution of tax notices
- Complete annual OSHA filings and distribute OSHA 300 logs
- Support year-end processing activities for assigned clients
- Provide guidance on employee relations matters in partnership with leadership
- Create surveys (employee satisfaction, exit interviews, etc.)
- Develop and deliver client-specific training sessions
- Maintain project management tools to track tasks, timelines, and progress
- Respond to client inquiries promptly and ensure high service levels
- Answer employee benefit-related questions
- Process qualifying life events (QLEs)
- Administer client renewal processes
- Generate client-specific reports
- Perform additional duties as assigned
Required Skills & Competencies- Strong teamwork and positive attitude
- Quick learner with strong curiosity and critical thinking skills
- Excellent organizational and multitasking abilities
- High attention to detail
- Strong computer proficiency across systems and applications
- Ability to work across multiple HR systems and databases
- Comfortable working in a deadline-driven environment
- Excellent phone and email communication skills
- Strong customer service orientation and empathy
- Ability to work independently in a remote setting
- Proven ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and analytical skills
- Self-motivated and proactive