Advanced Personnel Resources is currently seeking an experienced HR Contact Support Specialist for an opportunity with an established organization in Greensboro, NC.
This position serves as a primary point of contact for employees and managers, providing assistance with HR-related inquiries, employee services, and general HR operations. The ideal candidate will have a strong customer service background, experience working with HR systems, and the ability to manage multiple inquiries while maintaining professionalism, confidentiality, and accuracy.
This is an excellent opportunity for someone with experience in HR operations, shared services, or employee support who enjoys problem-solving and delivering exceptional customer service.
Location: Greensboro, NC
Pay Rate: $22.00–$24.00 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Employment Type: Temporary, Open-Ended Assignment
Work Environment: Professional Corporate Office
Key Responsibilities
- Serve as a primary point of contact for employee and manager inquiries via phone, email, chat, and HR case management systems.
- Respond to questions regarding HR policies, benefits, payroll, employment verification, leaves of absence, onboarding, and offboarding.
- Research and resolve employee inquiries, providing accurate information and escalating complex issues when necessary.
- Manage HR support cases from initial intake through resolution, ensuring accurate documentation and timely follow-up.
- Assist employees with navigating HR systems, self-service tools, and available resources.
- Maintain confidentiality and ensure compliance with company policies and data privacy requirements.
- Collaborate with internal HR teams and other departments to resolve employee concerns.
- Track service requests, maintain case records, and support HR reporting activities.
- Identify recurring issues and recommend improvements to HR processes and service delivery.
- Assist with process documentation, knowledge base updates, and continuous improvement initiatives.
- Support testing and implementation of HR system or process enhancements.
Required Qualifications
- Minimum 2 years of experience in customer service, HR operations, shared services, employee support, or a contact center environment.
- Experience working with HRIS and case management systems.
- Strong verbal and written communication skills.
- Excellent customer service, problem-solving, and active listening skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently while collaborating effectively with internal teams.
- Proficiency with computer systems and Microsoft Office applications.
- Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent professional experience.
Preferred Qualifications
- Previous experience in an HR Shared Services or HR Contact Center environment.
- Familiarity with SAP SuccessFactors or similar HRIS platforms.
- Knowledge of HR processes, employee lifecycle activities, benefits, payroll, and leave administration.
- Experience managing employee inquiries through ticketing or case management systems.
- Experience supporting process improvements and HR service delivery initiatives.
Ideal Candidate
The ideal candidate is a customer-focused, detail-oriented professional who enjoys assisting others and resolving employee inquiries. This individual should be comfortable handling a high volume of requests, navigating HR systems, maintaining accurate records, and providing timely, professional support.
Strong communication skills, discretion, adaptability, and a commitment to delivering a positive employee experience are essential for success in this role.
Apply Today!
If you have a background in HR operations, employee services, or customer support and are interested in this opportunity, Advanced Personnel Resources encourages you to apply today!
Qualified candidates may also submit their resumes to Misty@aprinc.com for consideration.