| Location | Boise, ID |
Reports To: In-Reach Program Manager
Classification: Full-Time, Non-Exempt Team: Coordinated Entry
The Housing Support Specialist helps individuals and families experiencing homelessness navigate the coordinated entry system and access housing and supportive services. This role combines trauma-informed engagement, system navigation, and documentation support to ensure timely housing access.
The ideal candidate builds rapport with care, supports participants with persistence and empathy, and collaborates across agencies to overcome barriers to housing. Success in this role requires adaptability, attention to detail, and a strong commitment to ending homelessness.
Complete housing assessments with households in person or through the Housing Crisis Hotline.
Respond promptly to client questions and maintain clear, respectful communication in person or through the Housing Crisis Hotline.
Support clients in gathering documentation for housing program referrals (ID, income, homelessness verification, budgets, inspections, etc.)
Assist with housing applications, reasonable accommodations, and referral follow-up when appropriate
Manage the front desk and walk-in traffic.
Coordinate with case managers, shelters, and housing providers to support successful referrals
Advocate for participant needs while upholding system standards
Participate in weekly case conferencing and partner huddles as assigned
Attend regular team meetings, reflective supervision, and ACC trainings
Maintain accurate, timely documentation in HMIS and internal systems
Maintain confidentiality and comply with HIPAA standards
Trauma-Informed Engagement Creates emotional safety, respects autonomy, and avoids re-traumatization
Communication & Follow-Through Explains clearly, listens deeply, and follows up promptly with clients and partners
Adaptability & Problem-Solving Navigates ambiguity and finds solutions with curiosity and persistence
Team Collaboration Supports colleagues, shares information, and builds trust across roles
Organizational Accountability Maintains timely documentation and honors confidentiality and protocols
Experience working with individuals or families experiencing homelessness or other vulnerable populations
Experience responding to a high volume of client resource/navigation calls
Knowledge of local housing resources, and trauma-informed care
Experience with data systems, client documentation, or case management support
Excellent verbal and written communication, and emotional regulation skills
High attention to detail, organization, and cultural humility
Strong problem solving and conflict resolution skills with a solution-oriented approach
Fluency with Google Suite, Microsoft Office Suite, database management, and other organizational competencies
Must have a valid drivers license and be able to drive themselves to conduct housing inspections
Strongly Preferred: Fluent in English and Spanish
Lived experience in homelessness can be considered in lieu of other professional experience.
Full-time position based in Boise with some community travel required
32-hr work week paid at 40 hours per week
$ 45,760.00 annual salary
Competitive benefits package