Housing Specialist

Temp to Hire Housing Specialist opportunity!

General Summary: This position is responsible for the processing of initial and continued eligibility examinations for applicants, residents and participants in the agency’s housing programs

Responsibilities:

• Conducts initial and ongoing client eligibility in accordance with required timelines, policies and procedures.
• Creates application packets.
• Establishes appointment dates in accordance with prescribed timelines.
• Uploads documents into client portals.
• Receives and evaluates client documents and declarations for sufficiency.
• Compares and contrasts reporting to prior records to assess for inconsistencies.
• Conducts telephone, video conferencing and/or in-person interviews in accordance with prescribed procedure for methodology.
• Verifies (as applicable) supporting documentation related to date of birth, social security number, citizenship status, residency, income, assets and deductions.
• Performs data input into agency software.
• Works effectively with applicants, residents and participants to ensure understanding of rules, obligations, processes, results and next steps. Escalates disputes or inaccuracies in a timely manner

Qualifications:

• A minimum of high school diploma or equivalent required, with one year of experience in a related field preferred.
• Bilingual
• Proficient with Microsoft Office Suite (Word, Excel, Outlook) or related software.
• Ability to learn new software.
• Knowledge of and/or demonstrated ability to learn, apply, interpret, and explain organizational policies, procedures, laws and regulations.
• Strong customer service skills with the ability to establish and maintain effective relationships with agency clients, other agencies, and the public.