DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by leadership.)

Housing Search, Move-In Coordination & Case Management

• Maintain an active housing placement caseload and prioritize timely housing placements in accordance with program performance goals.
• Collaborate with Resource Specialists and participants to identify housing barriers, determine needs, and begin housing search activities as early as possible.
• Conduct housing searches and identify units that meet participant needs, program requirements, and funding guidelines.
• Assist participants with housing selection, required documentation, rental applications, and the housing approval process.
• Coordinate housing viewings and serve as the primary point of contact between participants, landlords, property managers, and program staff throughout the housing placement process.
• Monitor application status, housing placement timelines, and move-in readiness to support housing placements within thirty (30) days of intake.
• Assist participants with utility setup, lease expectations, tenant education, and successful tenancy preparation.
• Coordinate move-in activities, including lease-up requirements, utility activation, key exchanges, and move-in logistics.
• Maintain regular communication regarding participant progress, housing barriers, inspection outcomes, and anticipated move-in dates.
• Support participants in overcoming housing barriers using participant-centered, Housing First, and trauma-informed practices.
• Participate in case staffing meetings and provide housing expertise to support housing placement and stabilization goals.

Housing Inspections, Lease-Up & Compliance

• Serve as the primary staff responsible for conducting, coordinating, documenting, and tracking housing inspections.
  Conduct housing inspections in accordance with HUD, grant, habitability, safety, and agency requirements.
• Coordinate inspections with landlords, participants, property managers, and program staff.
• Complete rent reasonableness determinations and verify Fair Market Rent (FMR) and Utility Allowance compliance.
• Identify inspection deficiencies, communicate corrective actions, and conduct re-inspections as needed.
• Complete Lead Visual Assessments and ensure compliance with Lead-Based Paint and other required housing regulations.
• Provide required housing and inspection educational materials to participants.
• Maintain accurate inspection and lease-up records and ensure all documentation, approvals, and compliance requirements are completed prior to lease execution and participant move-in.
• Request, review, and maintain lease agreements and lease-up packets while reviewing lease and utility responsibilities with participants.
• Facilitate timely move-ins and support long-term housing stability.

Landlord Relations & Housing Partner Development

• Conduct Pima County Assessor ownership verification and Arizona Corporation Commission verification when applicable.
• Develop, maintain, and expand relationships with landlords, property managers, apartment communities, and housing providers to increase housing opportunities and support participant placements.
• Recruit and engage new landlords and housing partners to expand available housing inventory.
• Serve as the primary contact for landlord recruitment, engagement, and management of the Rapid Rehousing landlord email account.
• Educate landlords on program requirements, rental assistance processes, inspections, and housing placement procedures.
• Maintain professional and solution-focused communication with landlords and housing partners.
  Collect, review, track, and maintain all required landlord and lease-up documentation prior to participant placement and move-in.
• Respond to landlord concerns and assist in resolving barriers that may delay housing placement.

Documentation, Reporting & Data Management

• Maintain accurate and timely participant files, HMIS records, case notes, tracking logs, and supporting documentation.
• Complete case notes by the end of each workday and ensure records accurately reflect services provided throughout program participation.
• Maintain 99% HMIS data accuracy and 95% case file audit accuracy, correcting identified deficiencies within established timelines.
• Enter and update housing-related information, inspections, housing search activities, placement milestones, housing outcomes, and services in HMIS and other required databases within established timelines.
• Maintain and regularly update the apartment Tracker and other housing inventory databases.
• Research, identify, and document available housing inventory to increase participant housing opportunities.
• Maintain accurate landlord, inspection, property, and housing placement records.
• Monitor housing placement timelines and housing performance outcomes.
• Maintain all housing tracking logs, inspection records, lease-up files, landlord files, and other related program forms.
• Participate in file reviews, audits, monitoring visits, and quality assurance activities.
• Complete required weekly, monthly, quarterly, and annual reports accurately and within established deadlines.
• Support the program's established goal of 90% of participants exiting to stable housing and not returning to homelessness within 9–12 months of program exit, as measured by available program data.
• Document and report incidents, grievances, safety concerns, and significant events in accordance with agency policies and reporting procedures.

Staff Training, Coaching & Leadership Support

• Collaborate with the Senior Resource Specialist, Director and Officer on operational decisions, staff support needs, and opportunities to strengthen team performance.
• Promote a collaborative and accountable team environment through effective communication, professional boundaries, constructive feedback, and leading by example.
• Support onboarding, orientation, and ongoing staff development through training, job shadowing, field-based coaching, and identifying training needs for staff, interns, volunteers, and other assigned staff.
• Work alongside Resource Specialists to provide practical hands-on guidance on program inspection procedures and landlord engagement updates.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work professionally with diverse and sometimes challenging populations; strong interpersonal, problem-solving, negotiation, and conflict-resolution skills.
• Extensive knowledge of housing navigation, lease-up processes, housing inspections, landlord engagement, housing stabilization practices, and housing quality standards.
• Strong knowledge of Housing First, trauma-informed care, Fair Housing, Arizona Landlord-Tenant laws, housing assistance programs, and housing stabilization practices.
• Strong working knowledge of HMIS and the ability to accurately enter, review, update, and maintain participant and housing-related information.
• Demonstrated ability to manage a high-volume caseload while balancing multiple priorities, deadlines, and program performance expectations.
• Excellent verbal, written, interpersonal, and professional communication skills.
• Ability to establish and maintain professional working relationships with participants, landlords, property managers, community partners, vendors, and staff.
• Exceptional attention to detail, strong organizational skills, and the ability to work independently while contributing effectively within a collaborative team environment.
• Maintain participant confidentiality and safeguard sensitive information in accordance with agency, HUD, CoC, federal, state, and privacy requirements.
• Collaborate closely with Resource Specialists, Senior Resource Specialists, Program Specialists, Finance staff, landlords, service providers, and community partners to support participant housing outcomes.
• Proficient computer skills, experience using software including Microsoft Suite with emphasis in Outlook, Word, Excel, and use of database systems.
• Maintain participant confidentiality and safeguard sensitive information in accordance with agency, HUD, CoC, federal, state, and privacy requirements.
• Attend required meetings, supervision sessions, trainings, partner/community meetings and professional development activities and maintain current knowledge of RRH, Housing First, progressive engagement, trauma informed practices, Fair Housing, Arizona Landlord-Tenant requirements, and applicable regulations.
• Support program goals related to rapid housing placement, housing retention, and reducing returns to homelessness.
• Assist with special projects, community outreach activities, housing development efforts, and process improvement initiatives.
• Address, document, and report incidents, grievances, safety concerns, and significant events in accordance with agency policies and reporting procedures.
• Consistently demonstrate Primavera's guiding principles of integrity, respect, accountability, compassion, and leadership.
• Perform other duties and responsibilities as assigned by leadership.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Human Services, Public Administration, Community Development, Social Work, or a related field.
• Minimum of two (2) years of case management experience working with individuals and families in a shelter, housing,
• homelessness, social services, and/or trauma-related setting.
• Minimum one (1) year of experience using web-based databases, including Microsoft Excel, SharePoint, HMIS or similar tracking systems.
• Minimum of one (1) year of experience conducting housing inspections, compliance experience; and ability to obtain certification within six (6) months of hire.
• Current First Aid and CPR certification, or ability to obtain both within 90 days of employment.
• Level One Fingerprint Clearance Card, or ability to obtain within 30 days of employment.
• Mental Health First Aid certification, or ability to obtain within 90 days of employment.
• Ability to successfully complete required agency, program, safety, and other applicable trainings.
• Reliable transportation, a valid driver's license, and proof of current vehicle registration and insurance coverage.

PREFERRED QUALIFICATIONS

• Bilingual English/Spanish.
• Three (3) or more years of case management experience in social work, housing, or related human services.
• Three (3) or more years of experience working with individuals or families experiencing homelessness.
• Certified and documented training in HQS, NSPIRE, Lead-Based Paint compliance, and housing inspections.
• Minimum of two (2) years of experience using web-based databases, including HMIS, reviews, or housing quality standards.
• Experience with Rapid Rehousing, Housing First, Progressive Engagement, or other evidence-based housing stability models.
• Experience working with landlords/property managers and coordinating housing placements.
• Experience providing training, mentoring, or technical assistance related to housing navigation, inspections, landlord engagement, housing compliance, and housing placement activities.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work is performed primarily in a shared office environment with moderate noise and activity.
• Position requires regular interaction with participants in the office, participant homes, community locations, housing sites, and other outdoor environments.
• May require extended periods of desk and computer work.
• Requires sufficient visual acuity and hand dexterity to perform computer and documentation duties.
• May require bending, stooping, climbing, crouching, standing, walking, and lifting up to 40 pounds.
• Position requires travel throughout the community for participant appointments, housing navigation, inspections, transportation, supply pickups, landlord engagement, outreach, meetings, and other program-related activities.