Housing Outreach Advocate / Case Manager

A nonprofit services organization in New York City is seeking a Housing Outreach Advocate / Case Manager to join its team in Queens. The role focuses on field-based advocacy, client engagement, documentation, and collaboration with community partners.

About the Opportunity:

• Schedule: Sunday to Thursday

• Hours: 8am to 4pm

• Setting: Field-based

Responsibilities:

• Conduct street outreach to engage individuals experiencing homelessness and assess their needs.

• Build relationships with clients and support housing placement efforts through motivational interviewing and resource coordination.

• Maintain active client registries, complete vulnerability assessments, and document outreach activities in databases and records.

• Respond to 311 calls, participate in Code Blue and Code Red alerts, and monitor encampments and emerging hotspots.

• Collaborate with service providers and public agencies while preparing progress notes, reports, and other required documentation.

Qualifications:

• 2+ years of related work experience

• Bachelor's degree or equivalent combination of education and experience

• Knowledge of local benefit agencies

• Familiarity with substance abuse, mental health, and employment issues

• Proficiency with Microsoft Office Suite and electronic recordkeeping

• Strong oral and written communication skills

Desired Skills:

• Bilingual (English and Spanish)

• Experience with street outreach or housing advocacy

• Background working with individuals experiencing chronic homelessness