Housing First Plus Case Manager

Housing First Plus Case Manager

Salary

$43,755.00 - $78,299.00 Annually

Location

Community Safety Department 200 S. Elm St. Greensboro, NC., NC

Job Type

Active Full-Time

Job Number

05486

Department

Community Safety

Division

Community Safety

Opening Date

08/12/2026

Closing Date

8/26/2026 11:59 PM Eastern

• Description
• Questions

Description

Housing First Plus Case Manager

Help Turn Housing Into a Foundation for a Better Future

Housing is more than a place to live-it can be the foundation for stability, health, connection, and opportunity. The City of Greensboros Housing First Plus initiative takes a people-centered approach to homelessness by pairing immediate, low-barrier housing with the intensive support people need to build lasting stability.

As a Housing First Plus Case Manager, youll build trusting relationships with individuals experiencing chronic homelessness and help them navigate the challenges that can come with maintaining housing, accessing healthcare, connecting to benefits, and achieving personal goals.

This is meaningful, community-based work for someone who believes that every person deserves dignity, choice, and an opportunity to thrive.

Salary & Classification

• Hiring Salary Range: $51,816 - $63,330 annually
• FLSA Status: Non-Exempt
• Job Type: Regular Full-Time

Benefits That Support You

The City of Greensboro offers a comprehensive benefits package designed to support your health, financial well-being, career growth, and work-life balance. Benefits include health coverage, retirement options, paid leave, professional development opportunities, and more.

See the City of Greensboro Benefits Book for complete details.

Work Schedule

• Monday - Friday
• 8:00 AM - 5:00 PM
• Participation in a 24/7 on-call rotation is required to respond to urgent needs involving program participants and contracted landlords.

Because this is a community-based role, occasional work outside the standard schedule may be necessary to meet client and program needs.

Why Youll Love This Opportunity

• Help people move from homelessness toward lasting housing stability.
• Build meaningful, trusting relationships with individuals and families navigating complex challenges.
• Practice trauma-informed care, harm reduction, and client-driven goal setting.
• Work alongside healthcare providers, behavioral health professionals, housing partners, law enforcement, and community organizations.
• Make a tangible contribution to Greensboros commitment to equity, resiliency, and compassionate public safety.
• Help advance the Citys goal of increasing access to attainable housing and creating safe, sustainable neighborhoods.
• Be part of an innovative program focused not just on housing placement, but on helping people stay housed and thrive.

About the Role

Housing First Plus provides immediate, low-barrier housing paired with intensive, wraparound support for individuals experiencing chronic homelessness who frequently interact with emergency and crisis systems.

The "Plus" represents enhanced client support and dedicated landlord engagement strategies designed to promote long-term housing retention.

As a Housing First Plus Case Manager, youll provide intensive, community-based case management focused on housing stability, wellness, self-sufficiency, and each clients individual goals.

Youll meet people where they are-literally and figuratively-and help remove barriers that stand between them and greater stability.

What Youll Do

• Conduct initial and ongoing assessments of activities of daily living, housing stability, strengths, needs, and barriers.
• Develop individualized service plans in partnership with clients.
• Provide intensive case management focused on housing retention, wellness, and long-term stability.
• Help clients complete applications, gather documentation, enroll in benefits, and navigate complex systems.
• Connect clients with medical care, behavioral health services, substance use resources, benefits, and other community supports.
• Accompany clients to appointments, including healthcare, behavioral health, court, and benefits-related appointments, as appropriate.
• Maintain frequent in-person engagement with assigned clients, including a minimum of three contacts per week per client through home visits and community-based outreach.
• Provide crisis intervention and de-escalation support when needed.
• Participate in case conferences and multidisciplinary team meetings.
• Build strong working relationships with law enforcement, Downtown Ambassadors, Guilford County Continuum of Care partners, healthcare systems, behavioral health providers, and other community organizations.
• Support landlord engagement through communication, conflict resolution, and lease-compliance education.
• Participate in a 24/7 on-call rotation.
• Maintain timely, accurate, and complete documentation in accordance with program and departmental standards.

Typical Duties

Minimum Qualifications

Qualified candidates must possess:

• High School Diploma or GED.
• One (1) to three (3) years of social work, case management, homeless services, or related professional experience.

01

Do you have a high school diploma or GED?

• Yes
• No

02

How many years of social work, case management, homeless services, or related professional experience do you have? Experience must also be clearly stated in the Employment / Work history section of your employment application)

• No experience
• Less than 1 year experience
• 1 years experience, but less than 3 years experience
• 3 years experience, but less than 5 years experience
• 5 years experience, but less than 7 years experience
• 7 years experience, but less than 10 years experience
• 10 or more years experience

03

"Briefly" describe your years of experience in social work, case management, homeless services, or related professional experience. If "No experience," please type "Not Applicable" or N/A in designated area. Incomplete answers will not be processed, experience must also be clearly stated in the Employment / Work history section of your employment application.

04

I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.

• I Understand

Required Question

Employer City of Greensboro

Address 300 West Washington Street

Greensboro, North Carolina, 27401

Website http://www.greensboro-nc.gov