Behavioral Health, Budgeting, Case Management, Communication Skills, Community and Social Services, Crisis Intervention, Cross-Functional, Customer Support/Service, Documentation, Drug Therapy, Employee Benefits, Entrepreneurship, Establish Priorities, Fast Food, Financial Analysis, Financial Management, HIPAA (Health Insurance Portability and Accountability Act), HIV/AIDS (Acquired Immune Deficiency Syndrome), Health Plan, Healthcare, Home Care, Homeless Services, Industry Standards, Interpersonal Skills, Legal, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Nutrition, Nutritional Needs, Outpatient Care, Performance Metrics, Physical Demands, Primary Care, Problem Solving Skills, Psychiatry and Mental Health, Psychology, Public Transport, Regulations, Rentals, Social Work, Special Needs
Compensation Range: $24/hr - $31.25/hr commensurate with experience
Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Overview:
The Housing Case Manager (HCM) provides comprehensive Case Management services and care coordination to a caseload of residents who are living with HIV and/or and co-occurring conditions. The Housing Case Manager works closely with their clients in the clients’ homes, in the office, and in the community helping to ensure housing stability by promoting independent living skills, financial management, and health and wellness.
Responsibilities:
Primary:
- HCM provides case management services to assigned clients, including supportive counseling, motivational interviewing, crisis intervention, care coordination, linkage and referral, assessment and service plan development, field work, and assessment/observation of resident in their living space as needed but no less than once per month.
- Documentation of all services and interventions provided as per funder, regulatory, industry and internal standards.
Other functions that may be needed with this position include:
- Provide referrals, and follow-up, when necessary, for primary care, substance use services, nutrition, clothing, mental health services, and financial management.
- Maintain meaningful engagement with residents, using motivational interviewing and other supportive interventions to help residents achieve and maintain the highest level of independent functioning possible.
- Promote participation in community activities and other endeavors that promote individual growth and development of a social support network.
- Utilizing the vast array of internal services available to clients, look to connect (and coordinate) with other departments including: ADHC, Health Services, OASAS, Health Homes, Behavioral Health, Community Partnerships, Legal, and Job-Training.
- Help new clients move into their apartments and assist clients with their transition from homelessness to stable housing.
- In collaboration with the client, develop strength based individualized goals. Provide constructive feedback on goal participation during scheduled engagement.
- Accompany residents as needed to facilitate access to external services.
- Assess and discuss financial management with the client, including following up with the client on any rent obligation, maintaining an active subsidy, consistently making utility payments, and food and nutritional needs.
- Complete apartment inspections and place work orders as needed, ensuring collaboration with the custodial and operations staff
- Actively participate in weekly supervision with your supervisor. Come to the meetings prepared.
- Complete all required reports and paperwork by the prescribed deadlines.
- Demonstrate excellent customer service with clients, staff, vendors, and all other relevant stakeholders.
- Coordination of care, including but not limited to case conferencing, with residents’ internal and external service providers. Participate in case conferences, internally or externally, as part of a multidisciplinary team
- Perform other responsibilities and duties as assigned.
- Enthusiastically take part in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.
Key Performance Indicators (KPIs)
- Successfully complete monthly home visits for 100% of your clients.
- Ensure that HIPAA forms, and income verification documents are uploaded into each client’s file and are signed if applicable.
- Work with your clients to create comprehensive initial assessments and service plans within 30 days of enrollment, and reassessments and service plans every 90 days.
Requirements:
Education:
- Bachelor's degree in social work, psychology, counseling, or a related field preferred. Master’s Degree a plus.
- A minimum of three years of relevant experience in a social services setting working with individuals who have experienced homelessness, mental health issues, and/or substance use is required.
Qualifications:
- Ability to prioritize and multi-task.
- Experience with and proven commitment to working with low-income and marginalized communities, as well as individuals engaging in substance use, and having multiple chronic medical and/or behavioral health conditions.
- Ability to document in various electronic systems to chronicle client services
Competencies:
- Dependable and flexible
- Able to maintain a high level of client confidentiality.
- Excellent internal and external customer service skills and strong interpersonal skills.
- Good communication skills, both verbally and in writing, including the ability to communicate with all levels of management.
- Must be proficient in Microsoft Outlook, Word, and Excel.
- Ability to work with colleagues to solve problems.
- Familiarity with Harm Reduction practices.
Essential Physical Demands/ Working Conditions
- The Housing Case Manager position is one that requires the staff person to be present in the program site 100% of the time.
- This role requires a working knowledge of NYC mass transportation systems (subway and bus) to visit client apartments and meet clients. Housing Works will provide a Metro Card to workers in this position.
- Occasionally expected to de-escalate tense, even hostile, client situations.
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org
Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU
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Housing Works
Housing Works is the largest community-based AIDS service organization in the United States, as well as the nation's largest minority-controlled AIDS service organization. Since our founding in 1990, we have provided lifesaving services, such as housing, medical and mental health care, meals, job training, drug treatment, HIV prevention education, and social support to more than 20,000 homeless and low-income New Yorkers living with HIV and AIDS.
Housing Works also runs social enterprise businesses that raise millions of dollars every year to help pay for the services that we provide, spread awareness of our mission, and provide jobs to graduates of our Job Training Program. Our best-known businesses are Housing Works Thrift Shops, a chain of upscale thrift shops located throughout New York City, and the Housing Works Bookstore Cafe, a used bookstore, literary hub and concert venue located in Soho in downtown Manhattan.