Housing Case Manager - Adult Shelter

The Opportunity:

Imagine being part of a company where effort creates hope and opportunity. Since 1974, Homeward Bound of Marin has helped individuals and families experiencing homelessness find their path to housing and stability with the goal of ending homelessness in Marin County. Bring your passion for service, and we'll support you with 100% paid health benefits, growth opportunities, and a workplace focused on case management and connection.

We're looking for a Housing Case Manager to join our adult shelter team at New Beginnings Center and support individuals experiencing homelessness as they work to secure housing, build stability, and self-sufficiency. In this role, you will support residents, foster a safe and respectful environment, and help keep programs running smoothly while providing short- and long-term case management, supportive services, and access to job training and placement opportunities. Through consistent, onsite support, you'll play a key role in ensuring residents feel supported, seen, and genuinely set up for long-term success.

The Candidate:

At the heart of our work is a mission of Opening Doors to Safety, Dignity, Hope, and Independence. We're looking for someone who brings compassion, sound judgment, and a genuine commitment to supporting personal growth, and who thrives in a collaborative environment. The ideal candidate is mission-driven and well versed in shelter and homeless services, with the ability to work independently while contributing meaningfully to a team. You take thoughtful initiative, engage others with professionalism and empathy, and build strong working relationships with people from diverse lived experiences.

What You'll Do:

• Incorporate CalAIM care coordination and housing navigation strategies into individualized care and housing plans, in collaboration with healthcare, behavioral health, and community-based partners.
• Provide housing-focused case management for individuals and in group settings.
• Identify and address barriers to housing, including chronic homelessness, mental and physical health needs, substance use disorders, under-employment, lack of income, and other systemic barriers.
• Respond to urgent and emergency situations, including coordination with EMTs, fire, law enforcement, psychiatric services, and community partners as needed.
• Prevent and resolve conflicts using a strength-based, trauma-informed approach.
• Provide supportive services, guidance, and referrals to community resources.
• Engage program participants regularly and consistently to support program participation and progress toward housing stability.
• Maintain awareness of the overall shelter environment and collaborate with the Program Manager to identify, report, and help address facility-related needs or concerns to support a safe, functional, and welcoming space for participants and staff.
• Perform other duties as assigned.

Documentation and Compliance

• Complete timely, accurate, and compliant documentation, including case notes, assessments, care plans, and progress updates, in accordance with policies and funder requirements.
• Ensure client records clearly demonstrate eligibility, service delivery, engagement, and progress toward housing goals.
• Maintain accurate and timely data entry in HIPPO (Salesforce database) and HMIS.
• Meet all documentation and case management deadlines, including intake, enrollment, reassessments, housing goals, and discharge documentation.
• Participate in quality assurance, monitoring, and audit processes, including responding to documentation reviews and corrective actions.

Case Management, Housing-Focused Services, and Outcomes

• Develop, implement, and regularly update individualized, client-centered housing and care plans.
• Monitor, document, and adjust plans proactively to address changing needs or barriers.
• Coordinate services with internal teams and external partners to ensure continuity of care and timely referrals.
• Document housing and service outcomes to support program performance measurement and funder reporting.
• Manage a full caseload and weekly meetings with strong organization, time management, and prioritization skills.
• Participate in weekly supervision, program meetings, all-staff meetings, and required training.
• Maintain confidentiality and comply with all agency policies, including HIPAA where applicable.
• Contribute positively as a collaborative, accountable member of the Homeward Bound team.

Relationships

• Foster open and collaborative relationships with colleagues, working as a cohesive team with all Homeward Bound staff.
• Uphold strict confidentiality regarding all program participants.

What We're Looking For:

Education or Training Equivalent to

• Bachelor's degree in social work, psychology, social welfare, or a related field, or two years of experience in a related residential or housing program.

Qualifications and Abilities

• Minimum of two years' experience working with under-resourced or low-income populations; experience working with individuals experiencing homelessness preferred.
• Bilingual (English/Spanish) preferred.
• Experience in residential and/or housing programs.
• Knowledge of Housing First and harm-reduction principles.
• Working knowledge of SSI, SSDI, and SDI.
• Experience with data entry systems (HMIS, Salesforce, or similar).
• Proficiency with Microsoft Word, Excel, cloud-based systems, and Adobe.
• Comfort working in a culturally and ethnically diverse environment.
• Enthusiasm for working with individuals with previous experiences of homelessness.

Physical Requirements

• Ability to sit and use a computer mouse, keyboard, and monitor for moderate periods of time (1 to 3 hours per day).
• Ability to stoop, crouch, kneel, or crawl occasionally.
• Ability to lift or move objects up to 40 pounds.

Written and Verbal Communication Skills

• Ability to read and interpret documents, write routine reports and correspondence, and speak effectively before small groups of clients or employees of the organization.
• Communicate clearly and professionally with supervisors, team members, volunteers, and program participants.

Desired Qualities

• Compassionate, flexible, non-judgmental, and respectful.
• Strong problem-solving, multitasking, and organizational skills.
• Comfortable working independently and as part of a team.
• Open to feedback and ongoing learning.
• Commitment to ending homelessness and working effectively with diverse populations.
• Sense of humor encouraged.

Competitive Benefits:

• 100% employer-paid medical, dental, and vision insurance
• 403(b) retirement plan with discretionary employer match
• 5 weeks of paid vacation
• 13 paid holidays
• 12 sick days annually
• Employee Assistance Program
• Free lunch at our administrative site
• Comprehensive list provided at offer

To Apply:

Submit your application through our ADP careers portal or via Indeed.

$28 - $30 per hour, depending on experience, with a competitive benefits package which includes 100% employer-paid medical, vision and dental insurance, 2.5 weeks' vacation, and access to a 403(b) retirement plan. Under California law, Homeward Bound is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary or hourly rate outside of the range posted in this job announcement. This range considers the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. Salary and hourly rate offers are determined based on final candidate qualifications and experience.

Homeward Bound is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training.