Job Summary
As a Houseperson in a hotel, your role is crucial in maintaining the establishment's appearance and overall cleanliness to uphold the standards set by the Inns of Santa Cruz.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Unique Job Requirements
Works in a small inn or medium sized motel to provide service to guests by cleaning and preparing rooms, bathrooms and common areas for guests. Works inside in rooms and common areas and out side on walkways, hallways and common areas. Works around dust, dirt, and chlorine based chemical cleaning products. Required to work weekends and holidays. Must wear company issued uniforms.
Job Tasks
- Cleans assigned areas such as guest hallways, linen rooms, service areas.
- Cleans window sills, walls and ice machine areas.
- Makes complete rounds of these assigned areas to ensure they are appropriately maintained.
- Maintains an assigned section of guest rooms.
- Strips linens from beds, removes linens and terry from the rooms as well as garbage.
- Maintains guest room balconies; wiping railings and removing detritus.
- Vacuums guest rooms, guest corridors and public areas.
- Transports both clean and dirty linens to and from the floors, linen room, storage and laundry areas and the laundry and Room Attendant carts.
- Maintains public areas in a clean and orderly manner.
Additional Responsibilities
- Maintain cart organized and in good condition.
- Complete any, and all, special projects set up by the Management Team
- Assists in the laundry room as required; transports laundry carts, runs loads of terry, puts the loads in the dryer and folds terry.
- Delivers clean terry to the Spa or other areas of the hotel as requested.
- Reports deficiencies beyond their immediate control to the Housekeeping Supervisor and/or Hotel Management for prompt resolution.
- May be required to clean guest rooms in time of need.
- Observes all safety protocols and holds others accountable to hotel and departmental safety standards and procedures.
- Wears personal protective equipment and gear when needed.
- Assists with the maintenance of PAR's; reports linen loss and damage, assists with inventory, and ensures areas are appropriately stocked to PAR levels.
- Work carefully and follow safety rules.
Relationships (Internal)
All levels of Santa Cruz Seaside Company team members.
Relationships (External)
Some guest contact.
Qualifications: Training and Experience
1-2 years Housekeeping, cleaning or janitorial experience is desirable.
Knowledge, Skills and Abilities
- Knowledge of cleaning techniques and supplies.
- Able to clean and prepare rooms, bathrooms, kitchens, spas and common areas using a variety of equipment and supplies.
- Able to follow safety practices and proper lifting techniques.
- Able to follow verbal and written directions.
- Able to open and lock doors and windows and turn on and off lights.
- Able to write reports.
- Able to communicate clearly and concisely verbally and in writing.
- Able to work independently and as a part of a team.
- Able to report unusual conditions/circumstances, repairs required and vandalism.
- Perform other duties as assigned.
Physical Requirements
- Able to stand and walk for 7 and one half hours and clean up to 14 rooms per day
- Able to climb stairs, stand on a 4 ft. ladder and step in and out of small spaces.
- Able to lift up to 30 lb. from ground to shoulder and drag or push laundry bags weighing up to 50 lb.
- Able to safely perform repeated bending, stretching, pushing, lifting, climbing and stooping.
- Bi-manual dexterity.
Licenses / Insurance
Driver's License
Testing Upon Offer or Hire
Reference check
Criminal background check
Drug screen