Houseperson / Houseman

Public Area Cleaning and Maintenance Clean, sanitize, and maintain hotel public areas, including guest hallways, elevators, stairwells, lobby areas, restrooms, and designated common spaces. The Houseperson is responsible for maintaining the cleanliness, appearance, organization, and overall condition of the hotel's public areas, guest hallways, elevators, stairwells, service areas, and housekeeping storage spaces.

Job Title: Houseperson / Houseman
Pay Rate: $18.50/hr - $19/hr
Location: AC Hotel, El Segundo, CA
Department: Housekeeping
Employment Type: Hourly, Full Time ( Non-Exempt)
Schedule: Flexible, including weekends and holidays
Reports To: Housekeeping Manager / Housekeeping Supervisor

About Us
Hyatt Place LAX / El Segundo is committed to creating a welcoming, comfortable, and memorable experience for every guest. We believe that exceptional hospitality begins with a dedicated team that takes pride in maintaining a clean, safe, and inviting environment.
We are seeking a dependable, hardworking, and detail-oriented Houseperson (Houseman) to join our Housekeeping team!
The ideal candidate is a team player who enjoys staying active, takes initiative, and understands the importance of cleanliness, organization, and excellent guest service.

Position Summary
The Houseperson is responsible for maintaining the cleanliness, appearance, organization, and overall condition of the hotel's public areas, guest hallways, elevators, stairwells, service areas, and housekeeping storage spaces.
This position also provides essential support to Room Attendants and the Housekeeping department by transporting linens, removing trash, replenishing supplies, responding to guest requests, and assisting with special cleaning projects.
The Houseperson plays an important role in ensuring that the hotel consistently meets Hyatt Place cleanliness standards while providing a safe, pleasant, and welcoming environment for guests and associates.

Essential Duties and Responsibilities
Public Area Cleaning and Maintenance

• Clean, sanitize, and maintain hotel public areas, including guest hallways, elevators, stairwells, lobby areas, restrooms, and designated common spaces.
• Sweep, mop, vacuum, dust, and wipe down surfaces throughout assigned areas.
• Clean elevator doors, buttons, mirrors, walls, and other frequently touched surfaces.
• Remove trash, replace liners, and maintain cleanliness around waste receptacles.
• Monitor public areas throughout the shift and address spills, debris, and cleanliness concerns promptly.
• Maintain cleanliness of guest floor corridors, including removing trash, used linens, and other items requiring attention.
• Ensure designated entrances, walkways, and public spaces remain clean, organized, and presentable.
• Assist with periodic deep cleaning of carpets, floors, walls, baseboards, and other designated surfaces.
• Identify and report maintenance concerns, damaged furniture, malfunctioning equipment, or unsafe conditions.

Housekeeping and Room Attendant Support

• Assist Room Attendants with the removal and transportation of soiled linens, towels, and trash.
• Deliver clean linens, towels, toiletries, and housekeeping supplies to designated areas.
• Maintain and replenish housekeeping closets, linen rooms, and supply stations.
• Assist with the distribution and organization of housekeeping equipment and supplies.
• Transport guest-requested items, such as additional bedding, pillows, towels, and approved room equipment.
• Assist with moving rollaway beds, cribs, and other approved guest room items when needed.
• Support Room Attendants during high-occupancy periods and assist with assigned cleaning tasks.
• Help maintain the organization and cleanliness of housekeeping carts, storage rooms, and service areas.
• Assist with laundry operations, including transporting, sorting, and organizing linens, when assigned and trained.
• Communicate supply shortages or operational concerns to Housekeeping management.

Guest Service and Hospitality

• Greet guests warmly and professionally while working throughout the hotel.
• Respond promptly and courteously to guest requests within the scope of assigned responsibilities.
• Assist guests with additional towels, linens, amenities, and other approved requests.
• Direct guest inquiries or concerns to the appropriate department when necessary.
• Respect guest privacy and maintain confidentiality regarding guest information.
• Report guest complaints or unusual situations to Housekeeping management.
• Maintain a friendly, professional, and service-oriented attitude at all times.
• Work collaboratively with Front Office, Engineering, and other departments to ensure guest needs are addressed efficiently.

Safety, Security, and Cleaning Procedures

• Follow all hotel safety, sanitation, security, and emergency procedures.
• Properly use cleaning equipment, chemicals, and supplies according to established procedures.
• Follow chemical handling, labeling, storage, and Safety Data Sheet (SDS) guidelines.
• Wear appropriate personal protective equipment when required.
• Use proper lifting techniques and safe work practices when transporting linens, supplies, furniture, and equipment.
• Keep hallways, stairwells, emergency exits, and service areas free of obstructions.
• Immediately report accidents, injuries, spills, suspicious activity, and potential safety hazards.
• Follow hotel key control and security procedures.
• Promptly turn in any lost or unattended guest belongings in accordance with the hotel's Lost and Found policy.
• Maintain clean and organized work areas to support a safe environment for guests and associates.

Teamwork and Operational Support

• Report to work on time, in proper uniform, and prepared to perform assigned duties.
• Review daily assignments and priorities with Housekeeping leadership.
• Communicate completed tasks, outstanding requests, and operational concerns to management.
• Assist fellow Housekeeping associates when additional support is needed.
• Participate in departmental meetings, required training, and hotel initiatives.
• Support special cleaning projects, seasonal preparations, and other operational assignments.
• Maintain a positive and respectful working relationship with coworkers and management.
• Perform other related duties as reasonably assigned by management.

Qualifications
Education and Experience

• High school diploma or equivalent preferred, but not required.
• Previous hotel housekeeping, janitorial, custodial, or cleaning experience preferred.
• Hospitality industry experience is a plus.
• Familiarity with cleaning equipment, chemicals, and sanitation practices preferred.
• Training will be provided for qualified candidates.

Skills and Abilities

• Strong attention to detail and commitment to cleanliness.
• Ability to work independently and as part of a team.
• Good organizational and time management skills.
• Ability to follow written and verbal instructions.
• Ability to prioritize assignments and complete tasks efficiently.
• Professional, courteous, and guest-focused attitude.
• Dependable, punctual, and willing to assist where needed.
• Ability to work in a fast-paced environment with changing priorities.
• Willingness to learn and follow hotel cleanliness and safety standards.

Physical Requirements and Working Conditions
This is a physically active position requiring frequent movement throughout the hotel.
Essential physical duties may include:

• Standing and walking for extended periods.
• Frequent bending, reaching, kneeling, squatting, and twisting.
• Pushing and pulling housekeeping carts, linen bins, and cleaning equipment.
• Lifting and carrying supplies, linens, and other materials weighing up to 40 pounds.
• Performing repetitive cleaning movements.
• Working with approved cleaning chemicals and equipment.
• Working in guest hallways, stairwells, elevators, storage rooms, and public spaces.

Candidates must be able to perform the essential functions of the position, with or without reasonable accommodation.
Work Schedule
Hyatt Place LAX / El Segundo operates 24 hours a day, seven days a week. Work schedules may vary based on hotel occupancy, staffing, and operational needs.
Candidates should have flexibility to work weekdays, weekends, and holidays as scheduled.
Why Join Our Team?
At Hyatt Place LAX / El Segundo, we believe our associates are an important part of our success. We strive to create a positive, supportive, and team-oriented workplace where hard work, reliability, and dedication are valued.
As a Houseperson, you will play an essential role in keeping our hotel looking its best while helping create a welcoming experience for every guest.
Join our Housekeeping team and help us deliver exceptional hospitality, one detail at a time!

Equal Employment Opportunity
Hyatt Place LAX / El Segundo is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.
Reasonable accommodations are available to qualified applicants and associates in accordance with applicable law.
 
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