What you have

• High School diploma or higher 

• Previous hospitality experience preferred 

• Excellent customer service skills 

• Excellent communication skills, both verbal and written 

• Ability to use technology e.g. tablets, iPads  

What you’ll do

• Acknowledge guest in all public spaces with a warm and friendly greeting 

• Distribute the necessary items to the assigned housekeepers 

• Assist with banquet function of the hotel to include set up of tables and chairs 

• Take care of any guest's special requests for pre-arrival e.g. foam pillows, extra towels 

• Maintain all hallways to ensure they are free from dust and/or scuffs, windowsills, door frames and base boards 

• Sweep and/or vacuum hallways daily 

• Clean inside the elevators and polish elevator tracks and landings 

• Maintain closets in order and keep par levels to standard 

• Keep stairwells and ice machine areas free from debris 

• Follow scheduled shifts and follow break and lunch requirements 

• Deep clean on rotational schedule 

• Assist Director of Rooms Operations with VIP arrivals 

• Assist in the restocking and reorganizing the housekeepers’ carts daily 

• Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas 

• Assist guest with any special's requests 

• Ability to communicate with manager on inventory needs e.g. amenities, pillow cases, bed linen, robes, etc. 

• Professional communication while using technology 

• Respect all guests, team members, and management by maintaining a positive, friendly attitude 

• Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name 

• Maintain guest confidentiality following all hotel procedures 

• Report any suspicious activity or unusual items in room 

• Report any irregular behavior from guests in public areas and/or in rooms 

• Ability to take initiative and handle assignments with limited supervision 

• Follow all hotel policies and procedures as outlined in the team member handbook 

• Maintain cleanliness and order of work area such as closets, carts, and housekeeping office
• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott 

Physical Demand

• Ability to stand for extended periods of time 

• Ability to squat and bend 

• Ability to communicate clearly 

• Corrected vision to normal range 

• Ability to work long hours as needed 

• Ability to lift / push / pull 50 lbs. 

Mental Demands 

• Make sound judgments quickly 

• Work on multiple tasks, making appropriate progress towards deadlines 

• Able to work independently, take direction, and provide direction to others 

• Manage differing personalities within the office, the hotel, and the community 

• Maintain the highest degree of confidentiality 

• Ability to work effectively in stressful, high pressure situations 

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary