Housekeeping Supervisor - Loews Hotels Universal Orlando

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We're Looking For:

A motivated professional to supervise the daily operations of the housekeeping department. This position is responsible for supervising and guiding a team, ensuring the hotel maintains the highest standards of cleanliness and guest satisfaction.

Who You Are:

• Eager to grow as a leader and take on increasing responsibility in a fast-paced environment.

• Detail-oriented and dependable, with a strong sense of accountability and pride in service.

• A collaborative team player who thrives when supporting others and learning from experience.

• Service-focused, with a strong desire to exceed guest expectations and uphold brand standards.

• Veterans and military spouses encouraged to apply.

What You'll Do:

• Supervise housekeeping staff, ensuring they perform their duties according to the hotel's standards and policies.

• Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and safety standards are met.

• Assign daily tasks to housekeeping team members and monitor their performance, ensuring efficiency and quality.

• Ensure the proper use of cleaning chemicals and equipment by staff and adhere to safety and sanitation regulations.

• Train, mentor, and provide ongoing coaching to housekeeping staff on departmental procedures, guest service skills, and equipment usage.

• Handle guest requests and complaints in a professional manner, ensuring customer satisfaction and prompt resolution of issues.

• Collaborate with other departments, such as maintenance and front desk, to address guest concerns, repairs, and room readiness.

• Ensure the department operates within budget, reduce waste, and maintain efficiency while upholding high-quality standards of cleanliness and guest service.

• Maintain regular and reliable attendance in alignment with company standards and operational needs.

• Embrace flexibility by performing other duties as assigned to support the team and organizational goals.

• Other duties as assigned.

Your Qualifications Include:

• Minimum of one year of experience in hospitality or relevant industry required.

• Previous experience in a role with supervisory elements, including training, coaching, or supporting team performance preferred.

• Previous experience in housekeeping preferred.

• Immediate skills in Microsoft Suite, computer and smart phone programs, and Property Management Systems preferred.

• Familiarity with Opera and HOTSOS is preferred.

• Must complete OSHA-mandated safety training within the first 30 days of employment.

• Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.

• Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.

• Position requires prolonged standing, walking, lifting, pushing, and pulling 50+ pounds repetitively throughout shift.

Who You'll Supervise:

• Housekeeping Team Members