If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Housekeeping Supervisor at the Grand Geneva Resort & Spa, you'll lead with pride, ensuring every guest room, public space, and back-of-house area shines with impeccable cleanliness and attention to detail. You'll be the final touch in creating a flawless first impression for our guests, inspecting each space to uphold the resort's high standards of excellence.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.
What will you be doing?
- Inspect guest rooms, public areas, and corridors for cleanliness and quality, updating room status as needed.
- Monitor and evaluate the performance of housekeeping staff, ensuring tasks are completed on time and up to standard.
- Provide organization, guidance, and communication while reinforcing the resort's high standards.
- Ensure housekeeping carts and linen closets are clean, organized, and fully stocked.
- Inspect VIP rooms and randomly check rooms for quality compliance, reporting any maintenance issues.
- Handle special guest requests and assist with deliveries, ensuring timely service.
- Maintain proper staffing levels and oversee the smooth operation of the housekeeping department.
- Report any suspicious activity or hazardous conditions to the Loss Prevention Department and respond to guest inquiries.
What do you bring to the role?
- Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred.
- Minimum six months of supervisory experience or one year of relevant housekeeping experience required.
- Strong proficiency in Microsoft applications and Property Management Systems.
- Ability to read and write basic English for completing reports and forms.
- Capable of providing clear direction, instruction, and guidance to team members.
- Strong organizational skills with the ability to prioritize tasks and meet deadlines.
- Able to exercise judgment and monitor staff performance effectively.
- Flexible availability, including days, nights, weekends, and holidays.
What's in it for you?
- A free, well-balanced meal every shift
- Discounted gym membership
- Room discounts at Marcus Hotels & Resorts
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- Free parking
- "Two for one" movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another
- Early wage access
- Paid time off
- Flexible scheduling
- Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
- And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer.
Additional Information