Housekeeping Supervisor

Position Summary

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department to ensure guest rooms, public areas, and back-of-house spaces meet Hilton brand standards for cleanliness, presentation, and guest satisfaction. This position provides leadership and direction to housekeeping team members, conducts room inspections, supports staff training, and helps maintain an exceptional guest experience.

Essential Duties and Responsibilities

• Supervise and coordinate the daily activities of room attendants, housepersons, and laundry staff.
• Conduct inspections of guest rooms, suites, corridors, lobbies, and public areas to ensure compliance with Hilton brand standards.
• Assign daily work schedules and room assignments based on occupancy levels and operational needs.
• Train new team members on cleaning procedures, safety protocols, and guest service expectations.
• Monitor employee performance and provide coaching to maintain productivity and quality standards.
• Ensure all guest requests and housekeeping-related issues are addressed promptly and professionally.
• Maintain inventory levels of linens, guest room supplies, cleaning products, and housekeeping equipment.
• Report maintenance deficiencies and coordinate with the Engineering department to ensure timely repairs.
• Ensure compliance with OSHA regulations, hotel safety procedures, and sanitation standards.
• Assist with scheduling, payroll review, attendance tracking, and departmental reporting.
• Support the Executive Housekeeper in achieving departmental goals, controlling labor costs, and maximizing guest satisfaction scores.
• Promote a positive work environment focused on teamwork, accountability, and service excellence.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of housekeeping experience in a hotel environment.
• Previous supervisory or team leadership experience preferred.
• Knowledge of hotel housekeeping operations, cleaning methods, and safety practices.
• Strong communication, organizational, and leadership skills.
• Ability to work flexible schedules, including weekends, holidays, and varying shifts.
• Basic computer proficiency and experience with hotel property management systems is preferred.

Skills and Competencies

• Leadership and staff development
• Attention to detail
• Time management and prioritization
• Problem-solving and conflict resolution
• Guest service excellence
• Ability to work effectively in a fast-paced hospitality environment

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent bending, reaching, pushing, pulling, and lifting.
• Ability to lift up to 30 pounds regularly and more with assistance when necessary.
• Ability to inspect rooms and public areas throughout the property.

Benefits

• Competitive compensation
• Health, dental, and vision insurance (where eligible)
• Paid time off
• Employee travel and hotel discounts
• Career growth and development opportunities
• Supportive team-oriented work environment

Hilton Garden Inn Mount Laurel is an Equal Opportunity Employer and values diversity in the workplace.