Housekeeping Supervisor
Position Purpose
The Housekeeping Supervisor supports the daily operation of the Housekeeping department by providing hands-on leadership to Room Attendants and other Housekeeping team members. This position helps ensure guestrooms, public areas, and other assigned spaces consistently meet established cleanliness, presentation, safety, and applicable brand standards.
The Housekeeping Supervisor is responsible for coordinating daily assignments, inspecting guestrooms, training and supporting team members, monitoring room progress, and communicating with Front Office, Engineering, and Housekeeping leadership to ensure guestrooms are clean and ready for arriving guests.
The ideal candidate is dependable, organized, detail-oriented, and comfortable leading a team while actively assisting with daily Housekeeping operations.
What We Offer
We believe great work should come with great benefits. Eligible team members may enjoy:
- Medical, dental, and vision insurance
- Paid Time Off (PTO)
- 401(k) retirement plan with company match
- Company-paid life insurance
- Hotel room discounts
- Career growth and advancement opportunities
- Leadership and professional development programs
- Employee discount programs for travel, entertainment, wellness, pet insurance, and more
- A hospitality-focused work environment with opportunities to grow across our portfolio of hotels
Essential Functions
- Supervise assigned Housekeeping shifts and provide daily direction and support to Room Attendants and other Housekeeping associates.
- Coordinate and distribute daily room assignments based on occupancy, departures, stayovers, arrivals, staffing, and operational needs.
- Monitor room-cleaning progress throughout the shift and adjust assignments or priorities as needed.
- Inspect cleaned guestrooms and suites to ensure they meet established hotel, company, and applicable brand standards.
- Verify guestrooms are clean, properly arranged, fully stocked, and ready for guest arrival.
- Identify cleanliness concerns and ensure appropriate corrections are completed before guestrooms are released as ready.
- Inspect public areas, Housekeeping closets, carts, storage areas, and other assigned spaces for cleanliness and organization.
- Update and monitor guestroom status using the hotel’s property management or Housekeeping system as applicable.
- Communicate room readiness, priority rooms, delays, and other operational concerns to Housekeeping leadership and Front Office.
- Identify and report maintenance deficiencies, damaged items, and safety concerns.
- Communicate maintenance needs to Engineering and follow up on issues affecting room readiness or guest satisfaction.
- Assist Room Attendants with stripping, cleaning, and preparing guestrooms when operationally necessary.
- Clean guestrooms when assigned or needed, including making beds, cleaning bathrooms, dusting, vacuuming, replenishing amenities, and completing other room-cleaning responsibilities.
- Assist with laundry and public area operations as needed.
- Monitor Housekeeping carts and supply areas and ensure associates have the linens, amenities, cleaning products, and equipment needed to complete their assignments.
- Assist with maintaining appropriate inventory and par levels for Housekeeping supplies, linens, terry, and guest amenities.
- Assist Housekeeping leadership with periodic inventories as assigned.
- Respond promptly and professionally to guest requests and Housekeeping-related concerns.
- Follow established guest privacy, security, Lost and Found, and room-entry procedures.
- Follow proper cleaning, sanitation, chemical-handling, and safety procedures.
- Maintain accurate Housekeeping records, inspection information, logs, and other required documentation.
Supervisory Responsibilities
- Provide day-to-day leadership and direction to Housekeeping associates during assigned shifts.
- Assist with training and onboarding new Room Attendants and other Housekeeping team members.
- Train and coach associates on cleaning procedures, room standards, equipment, chemicals, safety practices, and guest service expectations.
- Reinforce established productivity, cleanliness, and presentation standards.
- Provide timely and respectful feedback when guestrooms or assigned areas do not meet established standards.
- Reinspect guestrooms when necessary to ensure identified concerns have been corrected.
- Delegate daily responsibilities and follow up to ensure assigned work is completed accurately and on time.
- Monitor employee performance and communicate performance, attendance, conduct, or training concerns to Housekeeping leadership.
- Recognize strong performance and encourage teamwork and accountability.
- Help identify additional training and development needs within the department.
- Lead by example and maintain a professional, positive, and service-focused presence.
- Help ensure associates follow established company policies, Housekeeping procedures, and safety requirements.
Hotel Operations & Communication
- Work closely with Front Office to communicate room status and prioritize guestrooms needed for arriving guests.
- Communicate maintenance concerns and out-of-order room issues to Engineering and follow up as appropriate.
- Communicate guest requests, special accommodations, VIP rooms, and other priority needs to appropriate Housekeeping associates.
- Maintain effective communication with Housekeeping leadership regarding staffing, room readiness, supply needs, guest concerns, and operational challenges.
- Assist with coordinating deep cleaning, special projects, and other Housekeeping initiatives.
- Communicate recurring cleanliness, maintenance, equipment, or supply concerns to management.
- Work collaboratively with other hotel departments to support efficient operations and a positive guest experience.
Safety & Compliance
- Promote a safe working environment and ensure associates follow established safety procedures.
- Ensure cleaning chemicals are properly labeled, stored, handled, and used according to established procedures.
- Ensure team members use required Personal Protective Equipment (PPE) when applicable.
- Reinforce proper use of Housekeeping equipment and safe lifting, cleaning, and work practices.
- Promptly report workplace hazards, accidents, injuries, damaged equipment, or unsafe conditions.
- Follow applicable company policies, hotel and brand standards, health and safety requirements, and regulatory requirements.
Supportive Functions
In addition to performing the essential functions, this position may be required to perform other duties based on the operational needs of the hotel.
- Assist with guestroom cleaning during periods of high occupancy or staffing needs.
- Assist with laundry and public area responsibilities as needed.
- Assist with deep cleaning and special Housekeeping projects.
- Assist with receiving, organizing, and stocking Housekeeping supplies.
- Assist Housekeeping leadership with schedules or daily staffing adjustments when assigned.
- Provide guests with basic information regarding hotel services, amenities, and local attractions.
- Participate in required meetings, inspections, and training.
- Support other hotel departments when appropriate.
- Perform other duties and responsibilities as assigned.
Qualifications
- Previous hotel Housekeeping or Room Attendant experience preferred.
- Previous supervisory, lead, Rooms Inspector, or Housekeeping leadership experience preferred.
- Strong knowledge of hotel cleaning procedures, room standards, and sanitation practices.
- Strong attention to detail and commitment to cleanliness.
- Ability to lead, coach, train, and provide direction to team members.
- Strong organizational and time-management skills.
- Ability to coordinate room assignments and prioritize work based on arrivals and operational needs.
- Ability to inspect guestrooms efficiently while maintaining consistent quality standards.
- Ability to multitask and remain organized in a fast-paced hotel environment.
- Strong problem-solving skills and ability to exercise good judgment.
- Ability to communicate clearly and professionally with guests, team members, leadership, and other departments.
- Ability to provide constructive feedback in a professional and respectful manner.
- Ability to use or learn hotel property management and Housekeeping systems.
- Ability to work independently while supporting and leading a team.
- Dependable and able to consistently report to work as scheduled.
- Ability to work a flexible schedule based on business needs, including mornings, weekends, and holidays as applicable.
Physical Requirements
The physical requirements described below are representative of those necessary to successfully perform the essential functions of this position, with or without reasonable accommodation.
- Ability to stand and walk for extended periods of time.
- Ability to move continuously between guestrooms and other hotel areas throughout the shift.
- Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive motions.
- Ability to push and pull Housekeeping carts and equipment as needed.
- Ability to safely operate vacuum cleaners and other Housekeeping equipment.
- Ability to handle linens, cleaning supplies, guest amenities, and other Housekeeping materials.
- Ability to perform full guestroom cleaning responsibilities when required.
- Ability to lift, carry, push, or pull linens, supplies, equipment, and other materials as required for the position.
Hospitality Expectations
Our hotels operate seven (7) days a week, twenty-four (24) hours a day. All associates are expected to support a professional, welcoming, and service-focused environment at all times. Scheduling and responsibilities may vary based on business and operational needs.
As a Housekeeping leader, the Housekeeping Supervisor may be required to adjust daily priorities and responsibilities based on occupancy, staffing, guest arrivals, and other operational needs.
Upon employment, all associates are required to comply with JL Hospitality Management policies, procedures, safety standards, and requirements for the safe and efficient operation of our hotels and facilities.
Equal Employment Opportunity
JL Hospitality Management, LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, marital status, or any other characteristic protected by applicable federal, state, or local law.