Housekeeping Room Inspector

Qualification Standards 

Education & Experience:  

• At least 1 year of progressive experience in a hotel or a related field required 

• High School diploma or equivalent preferred 

Tools & Equipment: 

• Computer, copier, scanner, other office equipment, telephone, two way radios 

• Industrial washers and dryers, industrial presser, vacuum, buffer, extractor, housekeeping carts, lobby carts, elevators, brooms, buckets, mops, fax machine 

Work Environment: 

• Under variable temperature conditions 

• Under variable noise levels 

• Outdoors/Indoors 

• Around chemicals, fumes and or odor hazards 

• Around dust and or mite hazards 

Physical Requirements: 

• Long hours sometimes required 

• Medium work – Lifting up to 50 pounds and pushing/pulling up to 100 pounds occasionally and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects 

• Ability to bend, stretch, twist, stoop or reach with your body and arms repeatedly without difficulty 

• Ability to stand for long hours and walk long distances without fatigue   

• Ability to work under variable temperatures and noise levels 

• Near Vision - The ability to see details at close range 

Mental Requirements: 

• Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English 

• Must be able to evaluate and select among alternative courses of action quickly and accurately 

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary 

• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need 

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests 

• Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions  

• Must be able to identify differences and similarities, detect changes in circumstances or events and analyze and evaluate results; choosing the best solution to solve problems. 

• Multi-lingual skills helpful 

Duties & Functions 

Essential: 

• Approach all encounters with guests and employees in a friendly, service oriented manner 

• Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel 

• Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working 

• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations 

• Inspect work performed to ensure that it meets specifications and established standards. 

• Select the most suitable cleaning materials for different types of linens, furniture, flooring and surfaces 

• Instruct staff in work policies and procedures, and the use and maintenance of equipment 

• Secure issued keys at all times, report lost or stolen keys immediately 

• Follow proper SOP on entering and securing guest rooms 

• Report all lost and found items to service express 

• Report any maintenance repairs immediately to service express 

• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention 

• Communicate to supervisors/managers any performance challenges that may require actions, such as: promotions, transfers and dismissals 

• Advise managers, front desk agents, or admitting personnel of rooms ready for occupancy 

• Notify Room Attendant(s) of any deficiencies found in room, and not on Attendant’s board.  Provide coaching to Room Attendant and provide visual examples whenever possible 

• Re-inspect corrected rooms 

• Enter room status into rooms system 

• Inspect Room Attendant carts, closets and boards 

• Assist with on-going training 

• Clean guest rooms when needed 

• Completes a floor walk of all floors, inspects carpets, walls, ashtrays, mirrors & lights daily 

• Balance and prepare individual paperwork for closing of shift 

• Connect with the manager on duty at the front office prior to leaving the shift 

Marginal 

• Participate in all hotel and departmental meetings as requested 

• Other duties as required