Overview
The Housekeeping Manager is responsible for ensuring the highest standards of cleanliness, presentation, and service throughout guest rooms, public areas, and heart-of-house spaces. This role provides hands-on leadership, direction, and support to the housekeeping team, including laundry operations, while delivering exceptional guest experiences aligned with company standards.
#MagnoliaStlouis
Responsibilities
Operations & Guest Experience
- Maintain exceptional cleanliness and maintenance standards across guest rooms, public areas, and back-of-house spaces.
- Ensure all housekeeping procedures align with departmental and company standards.
- Demonstrate in-depth knowledge of hotel operations, including room types, availability, arrivals/departures, and group activities.
- Respond promptly and professionally to guest inquiries, requests, and concerns.
- Act as a brand ambassador by delivering consistent, high-quality guest service.
Team Leadership & Management
- Lead, train, schedule, and supervise housekeeping and laundry team members.
- Assist in recruitment, hiring, onboarding, and ongoing development of staff.
- Provide coaching, performance management, and regular feedback.
- Foster a positive, collaborative work environment across departments.
- Maintain appropriate staffing levels to meet business demands.
Daily Operations
- Prepare and distribute daily room assignment sheets and update as needed throughout shifts.
- Ensure assignments are completed accurately and efficiently.
- Manage key control and communication devices (radios, phones, etc.).
- Conduct routine inspections of rooms and facilities to ensure cleanliness and safety compliance.
- Maintain accurate records and reports related to housekeeping operations.
Safety & Compliance
- Ensure all safety and sanitation standards are consistently met.
- Maintain confidentiality and secure handling of guest information.
- Promote safe work practices and respond effectively in emergency or high-pressure situations.
Qualifications
- High school diploma or GED required; equivalent experience considered.
- Minimum 2 years of supervisory experience, preferably in a high-volume hospitality environment.
- Prior experience in a luxury or Four Diamond property preferred.
- Proficiency in Microsoft Office and property management systems is highly desirable.
- Strong communication skills (verbal and written).
- Ability to perform basic arithmetic and operational reporting.
- Flexible availability, including weekends, holidays, and varied shifts.
Core Competencies
- Leadership and team development
- Attention to detail and quality assurance
- Guest service excellence
- Organizational and time management skills
- Problem-solving and conflict resolution
- Ability to remain calm and effective under pressure
Physical Requirements & Work Environment
- Regularly required to stand, walk, and sit for 6-8 hours per shift.
- Frequent use of hands and arms for reaching, lifting, pulling, and carrying up to 25 lbs.
- Must be able to navigate stairs frequently
- Work may include exposure to cleaning chemicals and standard office supplies.