Housekeeping Manager

HOUSEKEEPING MANAGER: ROSEWOOD CALISTOGA

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

The Housekeeping team plays a vital role in creating exceptional guest experiences at Rosewood Calistoga. Working closely with Front Office, Engineering, Spa, Food & Beverage, and Talent & Culture partners, the team ensures every guest room, home, public space, and outdoor area reflects the highest standards of luxury hospitality and Forbes Five-Star excellence.

YOUR ROLE

As Housekeeping Manager, you will lead the daily operation of our department and laundry, inspiring a team committed to delivering exceptional quality and service. You will coach and develop associates, drive productivity and scheduling efficiency, and ensure every area of the resort consistently exceeds guest expectations. This role is ideal for a leader who is passionate about luxury hospitality, people development, and operational excellence.

HOW YOU\''LL MAKE THE PLACE

• Ensure guest rooms, homes, public spaces, and resort grounds consistently meet Rosewood and Forbes Five-Star standards.
• Conduct inspections, uphold quality expectations, and drive service excellence throughout the property.
• Lead the in-house laundry operation, ensuring guest garments, pressing services, associate uniforms, linens, and hotel textiles are processed with exceptional care, quality, and efficiency in support of a Forbes Five-Star experience.
• Coach, mentor, and support supervisors and associates to achieve their full potential.
• Foster a culture of accountability, recognition, teamwork, and continuous learning. Drive Operational Success
• Manage scheduling, labor productivity, staffing needs, and daily departmental operations.
• Partner with leaders across the resort to deliver seamless guest experiences and resolve challenges effectively.
• Celebrate associate achievements and support professional growth opportunities.
• Lead with integrity, communication, and Relationship Hospitality at the forefront of every interaction.

COULD THIS BE YOU?

• 3+ years of housekeeping leadership experience in a luxury hotel, resort, or Forbes-rated environment.
• Strong coaching, mentoring, communication, conflict management, and team-building skills.
• Proficiency in Microsoft Outlook, Excel, Word, Teams, and scheduling or hotel management systems.
• Bilingual English/Spanish preferred.
• Comfortable working throughout a resort-style property in both indoor and outdoor environments, including varying weather conditions

OUR BENEFITS

As part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We\''re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitment to honoring the history, culture, and geography of our destinations. We are committed to building meaningful relationships and creating opportunities for growth, inclusion, and development through our Diversity, Equity, and Inclusion initiatives.

PAY TRANSPARENCY

The salary range for this position is $80,000- $84,900 annually. This is the pay range for this position that the company reasonably expects to pay. This position also may be eligible for bonuses. Decisions regarding individual salaries will be based on several factors, such as experience, type of experience, location, and education.