Job Title: HOUSEKEEPING LEAD SUPERVISOR
Department: Housekeeping
Reports To: Housekeeping manager
Rate of Pay: DOE
Shift: Full-Time, Year-Round Position
MUST BE AVAILABLE WEEKENDS & HOLIDAYS
Summary: Ensures services needed to maintain cottages, mountain homes, walkways, housekeeping closets and public areas are executed according to resort standards.
Key Responsibilities:
- Supervise all employees in assigned sections.
- Responsible for Homeowner checks.
- Train new supervisors and existing supervisors in upholding Sundance's commitment to excellence in cleanliness, guest experience and productivity.
- Preform homeowner inspections before arrival of all homeowners.
- Preform random quality inspections on vacant rooms and stayovers.
- Inspect all checkouts in assigned sections.
- Ensure all closets and storage areas are clean and stocked.
- Ensure cleanliness of rooms/areas in assigned sections as well as all amenities are stocked; ie: clean robes, slippers, folder, and magazines, guest supplies.
- Inspect housepersons' work in assigned areas; ensuring cleanliness is maintained and garbage and linen are picked up every two hours.
- Safely transport housekeepers to designated areas in a timely manner.
- Ensure units are cleaned to the Sundance standard in the proper amount of time.
- Train housekeepers on efficiencies used to meet cleanliness standards.
- Report missing / broken items in the units.
- Replace dishes in the units.
- Ensure housekeepers take all cleaning tools needed for the day.
- Ensure housekeepers follow our recycling program.
- Train, document, and follow up on standards of the week.
- Change status of cleaned rooms via phone and computer.
- Communicate problems and requests in need of attention to other departments in a timely manner.
- Delegate work evenly to room attendants and horseperson's in assigned section.
- Assist in keeping housekeeping office clean and organized.
- Ensure cleanliness and maintenance of Sundance vehicles.
- Ensure all checkout rooms are cleaned by 4:00 PM, and then call the Housekeeping Manager for more assignments.
- Ensure each employee is wearing a neat and complete uniform including nametag in compliance with Sundance and Housekeeping appearance policies.
- Make sure all keys and radios checked out have been returned to safety.
- Train new supervisors and existing supervisors in upholding Sundance's commitment to excellence in cleanliness, guest experience and productivity.
- Assess housekeeping inventory daily, order products when necessary.
- Conduct written inventory once monthly.
- Conduct employee reviews once per quarter.
- Maintain the stock of housekeeping equipment and make orders when necessary.
- Track spending in housekeeping checkbook.
- Communicate with other departments as needed to elevate guest experience or problem solve.
- Conduct new employee interviews and process new hire paperwork.
Supervisory Responsibilities: Directly supervises around 40-80 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or general education degree (GED); or one to three years' related experience and/or training; or equivalent combination of education and experience.
- Must possess a valid U.S. Drivers' License in good standing in accordance to Sundance's Insurance Company guidelines.
- The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
- Must be 21 years of age or older.
Work Environment: While performing the duties of this job, the employee is regularly exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate.
Benefits:
- Benefits package that includes: subsidized medical, dental, vision, 401k & paid time off policy.
- Employee discounts on dining and resort amenities
- Season Pass
Disclaimer: This is a general description of this job. All employees of Sundance Mountain Resort. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.