DUTIES & RESPONSIBILITIES: - Set up and present daily assignments for all housekeepers.
- Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies.
- Inspect guest rooms, retain data for training and disciplinary action, if necessary.
- Maintain and monitor "Lost and Found" procedures and policies according to standards.
- Train all Housekeeping personnel to perform their duties to company standards, using effective training according to standards.
- Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other associates.
- Conduct daily morning meetings with staff.
- Conduct weekly walk through with General Manager and Property Engineer.
- Use the telephone and computer system for reporting and verifying room status.
- Properly store, secure and issue supplies as needed to meet business demands.
- Complete all reports in a timely and efficient manner as required by management.
- Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department.
- Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
- Ensure completion of regular maintenance and cleaning projects on a biannual basis.
- Monitor all V.I.P.'s, special guests and requests.
- Perform any other duties as requested by the Housekeeping Manager
|