DUTIES AND RESPONSIBLITIES:
- Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants.
- Remove all dirty linen from assigned Room Attendants' carts and closets and transport to laundry.
- Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.
- Respond to guests' requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
- Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
- Report to supervisor needed repairs or unsafe conditions.
- Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
- Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- May collect newspaper and other items for recycling.
- May regularly assist with deep cleaning projects.
- May assist with other duties as assigned.
Qualifications and Requirements:
Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.
This job requires ability to perform the following:
- Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facility
- Frequently bending, stooping, and kneeling,
Other:
- May be required to drive in the performance of duties
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often when reading assignments and completing checklists.
- May be required to work nights, weekends, and/or holidays.
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?