Job Title: Housekeeper / Room Attendant / Suite Attendant
Full time employees are eligible for these benefits:
- 401k
- Dental Insurance
- Health Insurance
- Holidays
- Sick Leave
- Vacation
Department: Housekeeping
Reports to: Housekeeping Manager
Position Summary: The purpose of the Housekeeper/Guestroom Attendant/Suite Attendant is to maintain cleanliness of all guestrooms according to brand specifications and quality standards.
Essential Functions
Rooms and Inventory
- Thoroughly cleans all assigned rooms within prescribed Brand Standard guidelines.
- Maintains the inventory of every item placed in guestrooms.
- Communicates status of cleaned rooms to Housekeeping Supervisor.
- Reports any lost and found items to the Housekeeping Supervisor immediately, listing the room number or area where the item was found.
- Reports any damaged or missing items to Maintenance and the Housekeeping Supervisor.
- Reports exceptional and/or unusual circumstances, such as no luggage in a stay-over room, sleep-outs, damage in the rooms, etc. to the Housekeeping Supervisor.
Safety
- Uses all authorized cleaning agents properly and safely.
- Follows proper key control procedures.
Miscellaneous
- Maintains a positive work atmosphere by acting and communicating in a manner so that you get along with Guests, clients, co-workers, and management.
- Follows proper handling procedures for dirty rags/linens.
- Restocks and maintain housekeeping cart.
- Assists Guests with questions and requests.
- Adheres to proper grooming and dress codes for the department.
- Able to carry out hotel emergency procedures.
- Performs all other duties as directed, developed, or assigned.
- Arrives for assigned shift on time.
Knowledge and Critical Skills/Expertise
- Language Skills: Must be able to understand the proper use of equipment and chemicals and verbal instructions.
- Technical Skills: Knowledge of proper cleaning agent handling and safety procedures.
- Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Certificates, Licenses, Registrations: No requirements.
- Other Skills and Abilities: Able to operate equipment such as, but not limited to, garbage disposal, vacuum cleaner, self-cleaning oven, icemaker, and dishwasher. Ability to work flexible hours including evenings, weekends, and holidays.
Experience
- No educational requirement.
Environmental Conditions
- Regularly works near moving mechanical parts
- Regularly works in outside weather conditions
- Regularly exposed to vibration
- Frequently exposed to fumes or airborne particles, and toxic or other chemicals
- The noise level in the work environment is usually loud
Physical Demands
- Seeing – Must be able to see well enough to read reports, drive, and use a computer.
- Hearing – Must be able to hear well enough to communicate on the phone and in person.
- Standing/Walking/Mobility – Must be able to stand to operate office machinery. Must be able to move between departments.
- Climbing/Stooping/Kneeling – Must be able to climb four flights of stairs. Must be able to stoop and kneel for short periods of time.
- Lifting – Must be able to lift up to 25 pounds.
- Fingering/Grasping/Feeling – Must be able to write (sign keys in/out, fill out work orders, etc.).
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
FLSA: non-exempt
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.