The Hotel Housekeeper is responsible for maintaining the cleanliness, sanitation, and tidiness of guest rooms, public areas, and back-of-house areas according to the hotel's high standards. This role is essential for ensuring a comfortable, welcoming, and safe environment for all guests and significantly contributes to overall guest satisfaction.
Key Responsibilities
Guest Room Cleaning and Preparation:
- Clean and sanitize guest rooms, including bedrooms, living areas, and bathrooms (tubs, showers, toilets, and sinks).
- Change all bed linens and make beds following established hotel standards for a crisp and pristine appearance.
- Dust, polish, and vacuum/mop all surfaces, floors, and furniture.
- Replenish all guest room amenities, including toiletries, towels, coffee supplies, and promotional materials.
- Empty trash receptacles and transport waste to designated disposal areas.
Public Area Maintenance:
- Clean and maintain cleanliness in public spaces such as hallways, elevators, lobbies, and public restrooms.
- Disinfect high-touch surfaces in all areas frequently.
Inventory and Supply Management:
- Monitor and manage the inventory of cleaning supplies, linens, and guest amenities on the housekeeping cart and report needs to the supervisor.
- Ensure proper use and storage of cleaning equipment and chemical products in accordance with safety guidelines.
Reporting and Communication:
- Report any maintenance issues, damage, or needed repairs (e.g., broken fixtures, burnt-out lights) promptly to the appropriate department or supervisor.
- Adhere to hotel procedure for logging and turning in all lost and found items.
- Communicate room status (e.g., cleaned, inspected, occupied) accurately and efficiently to the front desk or supervisor.
Guest Service and Safety:
- Respond promptly and courteously to guest requests for extra items (e.g., towels, pillows, cots).
- Follow all safety and security protocols, including guest privacy policies, key control, and use of Personal Protective Equipment (PPE).
Qualifications and Skills
Required Skills:
- Strong Attention to Detail: Ability to notice and correct minor flaws to ensure the highest standard of cleanliness.
- Time Management: Ability to manage time efficiently and prioritize tasks to complete a set number of rooms within a shift without sacrificing quality.
- Physical Stamina: Capacity to perform physical tasks for extended periods, including standing, walking, bending, lifting (up to 25-50 lbs.), and pushing heavy carts.
- Reliability and Trustworthiness: Proven dependability and commitment to maintaining guest privacy and security.
- Teamwork and Communication: Ability to work well with colleagues and communicate clearly with supervisors and guests.
- Preferred Experience:
- Previous experience in housekeeping, custodial, or a similar role, preferably in a hotel or hospitality environment.
- Knowledge of proper cleaning chemicals and equipment usage.
- Education:
- High school diploma or equivalent is preferred but not always required.
Work schedule
- Monday to Friday
- Weekend availability
- Day shift
- On call
Supplemental pay
- Tips
Benefits
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) matching
- Employee discount