JOB RESPONSIBILITIES:
· Respond promptly to requests from guests and other departments.
· Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
· Replace guest amenities and supplies in rooms.
· Replace dirty linens and terry with clean items.
· Make beds and fold terry.
· Clean bathrooms in line with hotel standards, using the correct chemicals and adhering to the safety protocols established within the department.
· Remove trash, dirty linen, and room service items.
· Check that all appliances are present in the room and in working order.
· Straighten desk items, furniture, and appliances.
· Dust, polish, and remove marks from walls and furnishings.
· Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
· Responsible for cleaning all assigned rooms efficiently, ensuring each room is thoroughly cleaned within a 27-minute timeframe.
· Promptly respond to all room service requests within an 8-minute timeframe, ensuring a high level of customer satisfaction and efficiency. For full-service requests, response time should not exceed 15 minutes.
OTHER JOB REQUIREMENTS:
· Welcome and acknowledge all guests according to company standards.
· Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
· Speak with others using clear and professional language.
· Support team to reach common goals.
· Follow all company safety and security policies and procedures.
· Report any maintenance problems, safety hazards, accidents, or injuries.
· Complete safety training and certifications; properly store flammable materials.
· Ensure uniform and personal appearances are clean and professional.
· Maintain confidentiality of proprietary information.
· Ensure adherence to quality expectations and standards.
· Clean and make ready the list of rooms given to you according to company standards.
· Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
· Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
· Stand, sit, or walk for an extended period.
· Perform other reasonable job duties as requested by Supervisors and Managers.
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