Housekeeper

The primary responsibility of the housekeeper is to ensure guest satisfaction through the delivery of a quality and consistent in-suite/ stateroom service.

• Responsible for the cleanliness of all guest staterooms/ suites in assigned section. 
  
• Provide personal assistance to guests and aim to exceed their expectations. 
  
• Be friendly and helpful to all guests in assigned section and all other areas. 
  
• Provide introduction and greet guests boarding in assigned suites during embarkation period. 
  
• Explain features of the cabins such as TV/DVD/INET, minibar, safe, room service system, laundry service and other services provided. 
  
• Handle all linen for the daily operation. 
  
• Use chemicals in safe, responsible and cost-effective way 
  
• Take care of the necessary exchange in the ship laundry. 
  
• Takes care of guest personal laundry requests. 
  
• Strip and re-cover beds according to set schedule and standards. 
  
• Restock the Mini-Bars, complimentary soft drinks, water. 
  
• Replenish supplies such as drinking glasses, stationary, ice and all other amenities. 
  
• Report and follow up all defective equipment, fixtures and supplies. 
  
• Cooperate to create a positive atmosphere for the guests. 
  
• Ensure the cleanliness of the staterooms, by working with the assistant housekeeper
  
• Report any deficiencies to the Executive Housekeeper/ Housekeeping Supervisor. 
  
• Handle all equipment in assigned section safely (vacuum cleaner, suite attendant cart, etc.) 
  
• Ensure personal appearance, personal hygiene, and uniform are in accordance with company rules and regulations. 
  
• Possess knowledge of United States Public Health Rules and Regulations pertaining to assigned area.
  
• Assure compliance with USPH Rules and Regulations.
  
• Comply with all outlined Standards of service to ensure thorough and quality-controlled work. 
  
• Coordinate and communicate effectively with other departments such as Engineering and Concierge to provide the best level of service. 
  
• Comply with teamwork requirements during rush periods to prioritize suites based on guest movement and arrival times. 
  
• Provide both AM and turndown services throughout the daily shift. 
  

Requisitos

Minimum of three years related experience as a housekeeper in luxury hotels and/or onboard cruise line. 

• Positive attitude and outgoing personality. 
  
• Team player. 
  
• Open minded and flexible. 
  
• Communicate effectively and clearly with guests.
  
• Fluent in written and spoken English. 
  
• Communicate effectively with others. 
  
• Possess ability to lead and make decisions. 
  
• Good administrative skills. 
  
• Must be cost and quality conscious, following Breakage Prevention procedures. 
  
• Adhere to specific scheduled work hours yet be flexible if circumstances require it. 
  
• Work with international team members. 
  
• Perform assigned duties under pressure (time constraints).
  

Ventajas