House Supervisor

Department: IDD Residential Job Status: Full Time

FLSA Status: Non-Exempt Reports To: Sr. Manager of Residential Operations and Training

Grade/Level: 5 Amount of Travel Required: 50%

Job Type: Regular Positions Supervised: DSPs

Work Schedule:

Monday thru Friday; 9:00AM-5:00PM/ some nights and weekends

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POSITION SUMMARY

The House Supervisor is responsible for the management and coordination of day-to-day program operations, assurance of programs compliance with applicable standards and regulations, assistance in program development and providing support to staff in carrying out program specific tasks to meet the needs of those individuals participating in the program of service. The House Supervisor is also responsible for providing skills training and other services to assigned program consumers as outlined in each individuals plan, including monitoring their acquisition of designated skills.

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ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Participate in recruiting and staff hiring processes.

Supervise and coach staff for performance excellence.

• Responsible for staff engagement and retention.
• Assign staff shift duties and create effective checkpoints for efficient shift switch.
• Utilize Paycom for all staff scheduling as per requirements.
• Follow On-Call guidelines as required.
• Train DSP staff and conduct OJT for all new staff and ensure staff follow all home standard operating procedures.
• Cover open DSP shifts as needed and find staff coverage if there is a "sick house."
• Approve benefit time, scheduling and payroll submissions.
• Ensure staff complete data sheets and required paperwork
• Participate as a member of the client interdisciplinary team, as requested, and communicate all service plan and issues to the Client Care Coordinator CCC/QIDP) including goal/data tracking and behavior plan management.
• Follow all nursing protocols, Station MD Services, and staff training requirements
• Communicate with guardians and family members on operational issues at the home..
• Issue disciplinary actions when/if needed.
• Complete activity calendars and arrange/coordinate client activities.
• Monitor Safety Drills, Environmental Reviews, and AED checklists to ensure timely and efficient completion.
• Monitor client banking, client rent/bill payment, and client accounts to ensure accuracy and on time completion.
• Complete residential attendance in EHR electronic records system.
• Responsible for checking the MARs and reporting issues to the nurse.
• Pick up medication packets and provide medication information to nurses monthly.
• Complete purchase orders for food and supplies for the home.
• Coordinate van maintenance issues and repairs.
• Ensure homes are well maintained and complete maintenance requests.
• Assist with client activity and appointment transportation as needed.
• Support move-in and move-out processes for incoming or departing clients.
• Performs all other duties as assigned by Supervisor.
• Follows HR policies and completes HR paperwork. Contacts HR with questions concerning either.
• Regular, reliable, predictable attendance.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight. Manages own time, priorities, and resources to achieve goals.
• Adaptability and Flexibility - Adapts to changing business needs, conditions, and work responsibilities.
• Confidentiality - This position requires the ability to maintain strict confidentiality, including, but not limited to financial and agency information pertaining to Pioneer stakeholders.
• Creative & Innovative Thinking - Develops fresh ideas that provide solutions to all types of workplace challenges. Resolves difficult or complicated challenges.
• Decision Making & Judgment - Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
• Ethics & Integrity - Earns others trust and respect through consistent honesty and professionalism in all interactions.
• Relationship Building - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Builds and maintains client and customer satisfaction (internal and external) with the services offered by the agency.
• Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED): Required

Bachelors Degree (four year college or technical school): Preferred

Experience: 1 plus years of experience in a progressive leadership role

1 plus years of experience in the DD field

Computer Skills: EHR, Microsoft Office, Word, Excel, Powerpoint, Outlook

Certifications &

Licenses: DSP Certified

Other Requirements: Must have and maintain a valid drivers license and pass agency vehicle training.

Must be able to meet agency driver safety requirement of carrying personal vehicle insurance with the following limits:

$50,000 bodily injury, each person

$100,000 bodily injury, each accident

$50,000 property damage

Ability to use Phone, Fax, Copier, and file required.

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands Lift/Carry

Stand O

Walk C

Sit O

Manually Manipulate O

Reach Outward F

Reach Above Shoulder C

Climb N

Crawl N

Squat or Kneel O

Bend O

Grasp O

Speak C

10 lbs or less F

11-20 lbs F

21-50 lbs O

51-100 lbs O

Over 100 lbs O

Push/Pull

12 lbs or less O

13-25 lbs O

26-40 lbs N

41-100 lbs N

Other Physical Requirements

• Vision (Near, Distance)
• Sense of Sound - Ability to hear verbal communication
• Sense of Touch
• Ability to wear Personal Protective Equipment (PPE) - Universal precautions to avoid infectious disease
• Sense of Balance

WORK ENVIRONMENT

General office environment. Weather and road conditions can be a factor while driving for the position. Frequent interaction with any stakeholder within the agency (i.e. supervisors, co-workers, clients, general public, outside agencies, etc.).

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Prepared by: Human Resources Date: 5/7/2026

Approval Signature: Date:

Employee Signature: Date:

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employees ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.