House Person Supervisor - Banquets (Full Time)

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. Maintain complete knowledge of: Daily scheduled group functions, times, locations, amount of people and specified requirements.

Overview:

 

Supervise, train and inspect the performance of assigned Banquet Houseperson associates, ensuring that all procedures are completed to the Hotel's standards. Assist where necessary to ensure optimum service to guests.

Responsibilities:

• Conduct scheduled function room inspections, using a checklist in accordance with departmental standards.
• Maintain complete knowledge of:
  • Daily scheduled group functions, times, locations, amount of people and specified requirements.
  • Location of all hotel function space and names of rooms.
  • All styles of meeting and banquet room settings.
  • Correct maintenance and use of equipment.
  • All departmental/hotel policies and procedures.
  • All safety guidelines.
• Ensure that assigned staff have reported to work; document any late or absent employees
• Coordinate breaks for assigned staff
• Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign radios to staff.. Maintain accurate record of such and ensure security of equipments. Check that all employees are wearing earpieces per departmental
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Check supply levels in storage closets. Complete requisition for additional supplies needed and submit to manager.
• Ensure cleanliness and organization of storage and service areas. Assign designated personnel to rectify any deficiencies
• Check Houseman's carts for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
• Monitor the Houseman's performance of job functions, ensuring that all departmental standards are met. Directly contact respective individuals and relay any deficiencies to be corrected.
• Inspect designated function set-ups, ensuring all group requirements and hotel standards are met. Rectify any deficiencies with respective individuals.
• Monitor and ensure that functions are set up, refreshed and broken down in compliance with scheduled times and departmental procedures.
• Inspect all of function space for cleanliness and condition, using specified checklists. Ensure that each area meets designated standards. Directly contact respective personnel and relay any deficiencies to be corrected.
• Assist Housemen with their job functions where needed to ensure optimum cleanliness and service standards for guests.
• Coordinate group's requests for additions/changes to scheduled arrangements and in accordance with departmental standards.
• Anticipate guests' needs, respond promptly and acknowledge guests, however busy and whatever time of day.
• Promote positive guest and employee relations.
• Be familiar with hotel services/features to respond accurately to any guest inquiry.
• Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
• Successful completion of the training/certification process.
• Complete work orders for maintenance repairs and submit to Manager. Contact Engineering directly for urgent repairs.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor

Qualifications:

• 1-year experience as Banquets Houseperson.
• Knowledge of proper cleaning techniques, requirements and proper chemical handling.
• Knowledge of all styles of room set-ups, standard equipment involved and proper handling of such.
• Ability to provide legible communication.
• Food Handling certificate
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• Ability to compute basic mathematical calculations.

Compensation

Base Pay Start Rate: $19.72/Hr.

 

We offer a competitive benefit package for full-time, regular team members that includes:  group medical, dental, vision, life, disability benefits, and an employee assistance program. We have paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!