Highlights
This is a union house, so the ideal candidate should be comfortable working in a union environment, following established procedures, and partnering professionally with management and union team members. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
Numbers & Facts
| Location | Chinatown, NY |
| Industry | Food and Beverage Production |
| Salary | $20.88–$29.38 Per Hour |
| Company Size | 10,000 employees or more |
| Year Founded | 1936 |
| Website | https://www.aramark.com/ |
Description
Hourly Supervisor, Retail Café Operations
We are seeking an Hourly Supervisor to support daily operations in a busy, client-facing retail café. This hands-on role helps lead the team, monitor service and quality, support staffing needs, and ensure safety, sanitation, and Aramark standards are met.
This is a union house, so the ideal candidate should be comfortable working in a union environment, following established procedures, and partnering professionally with management and union team members.
Strong communication, adaptability, good judgment, and bilingual ability are a plus.
COMPENSATION: The hourly rate for this position is $20.88 to $29.38. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
Job Responsibilities
Daily Operations
Support daily operations in a fast-paced, client-facing retail café.
Maintain standards for customer service, food quality, safety, sanitation, and consistency.
Monitor service areas, production, staffing needs, and guest experience throughout the shift.
Make real-time adjustments based on volume, priorities, and business needs.
Union Workforce
Supervise and support employees in a union environment while following Aramark policies, procedures, and labor guidelines.
Address employee questions or concerns professionally and consistently.
Partner with management on staffing, assignments, and operational decisions.
Promote teamwork, accountability, and clear communication.
Quality Assurance & Service Standards
Conduct regular quality checks for food, service areas, presentation, cleanliness, and safety.
Audit service and quality throughout the day and follow up quickly.
Identify and correct gaps in service, production, sanitation, or guest experience.
Follow tracking procedures, checklists, and operational standards.
Staff Support, Training & Performance
Coach employees to improve service, efficiency, quality, safety, and teamwork.
Support training that builds skills, morale, and performance.
Reinforce expectations around attendance, timekeeping, service standards, safety, and job performance.
Assist with performance conversations and annual review preparation as needed.
Labor, Cost & Inventory Awareness
Support staffing levels to help control labor costs while maintaining service.
Monitor productivity, overtime awareness, and shift coverage.
Help control production, supply, and inventory costs by following standards.
Communicate staffing or supply concerns before they impact service.
What We're Looking For
Experience in food service, retail café, hospitality, or customer-facing operations.
Prior supervisory, lead, or team leadership experience preferred.
Comfort working in a union environment or willingness to learn.
Strong customer service, communication, judgment, and problem-solving skills.
Ability to coach, redirect, and support staff respectfully.
Strong attention to detail around quality, safety, sanitation, and service.
Ability to follow procedures and maintain operational discipline.
Bilingual skills are a plus.
The Ideal Candidate
Leads from the floor, not the sidelines.
Notices issues early and takes action before they become bigger problems.
Balances people, service, quality, and business needs.
Understands that strong operations come from consistency, communication, teamwork, and accountability.
Qualifications
Must have 3-5 years of relevant experience.
Current Certifications as needed
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
About Company
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.