Highlights
As an Hourly Manager, you are a key member of the restaurant leadership team, responsible for leading daily operations, developing team members, and ensuring operational excellence during every shift. Successful candidates are highly motivated leaders who thrive in a fast-paced environment and are passionate about customer service and team development.
Numbers & Facts
| Location | Cleveland, TN |
| Salary | $13–$17 |
Description
Hourly Manager
Wen Choo Choo Wendy's Restaurants
Position Summary
At Wendy's, we're committed to serving fresh, high-quality food and delivering exceptional guest experiences. As an Hourly Manager, you are a key member of the restaurant leadership team, responsible for leading daily operations, developing team members, and ensuring operational excellence during every shift.
The Hourly Manager works alongside restaurant management to coach and direct team members, maintain food safety and quality standards, and create a positive environment for both guests and employees. Successful candidates are highly motivated leaders who thrive in a fast-paced environment and are passionate about customer service and team development.
Essential Responsibilities
Shift Leadership
- Lead restaurant operations during assigned shifts.
- Direct, coach, and support team members to ensure operational goals are achieved.
- Communicate expectations clearly and provide real-time feedback to employees.
- Monitor restaurant performance and make adjustments as needed to ensure efficiency.
- Support management in achieving sales, service, and operational objectives.
Guest Experience
- Deliver and model exceptional customer service.
- Ensure all guests receive friendly, accurate, and timely service.
- Resolve guest concerns promptly and professionally.
- Promote a positive and welcoming environment for customers and team members.
Team Development
- Train and coach crew members on Wendy's operating procedures and service standards.
- Assist in onboarding new employees and developing team performance.
- Encourage teamwork, accountability, and a positive workplace culture.
- Recognize and reinforce strong performance among team members.
Food Safety & Quality
- Ensure all food products are prepared according to Wendy's standards.
- Monitor food safety, sanitation, and health department compliance requirements.
- Maintain proper product holding times, temperatures, and food quality standards.
- Ensure safe operation of restaurant equipment and adherence to safety procedures.
Restaurant Operations
- Assist with labor management and shift productivity.
- Support cash handling procedures and operational controls.
- Complete required shift documentation and reports accurately.
- Assist with inventory management, stocking, and product rotation.
- Support opening and closing procedures as assigned.
Restaurant Cleanliness
- Maintain a clean, safe, and organized restaurant environment.
- Ensure dining room, kitchen, restrooms, and exterior areas meet company cleanliness standards.
- Hold team members accountable for maintaining sanitation and cleanliness procedures.
Qualifications
Required
- Previous restaurant experience required.
- Fast-food restaurant experience preferred.
- Strong customer service skills and a positive attitude.
- Demonstrated leadership potential and ability to motivate others.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving and decision-making abilities.
- Reliable attendance and schedule flexibility.
- Must possess all documents and permits required by federal, state, and local laws.
Preferred
- Previous supervisory or shift leadership experience.
- Food Safety Certification or ServSafe Certification.
- Experience with cash handling, inventory management, and team training.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to bend, reach, lift, carry, and move throughout the restaurant.
- Ability to occasionally lift up to 50 pounds.
- Ability to safely operate restaurant equipment.
- Ability to work near hot cooking equipment, fryers, grills, and refrigeration units.
- Ability to multitask and remain effective during high-volume business periods.
Work Environment
Hourly Managers work in a fast-paced restaurant environment requiring constant interaction with guests, employees, and management. Schedules may include mornings, evenings, nights, weekends, holidays, and overtime as business needs require.
Benefits
Eligible team members may receive:
- Competitive pay
- Weekly pay
- Free meal during scheduled shifts
- Flexible scheduling
- Performance-based wage reviews
- Paid vacation
- Medical, dental, and vision insurance options
- 401(k) retirement plan with company match
- Leadership development and management training
- Career advancement opportunities within Wendy's and Wen Choo Choo Restaurants
Equal Employment Opportunity
Wen Choo Choo is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are based on qualifications, merit, business needs, and individual performance.
Why Join Wendy's?
At Wendy's, leadership starts with serving others. As an Hourly Manager, you'll have the opportunity to lead a team, develop valuable management skills, and contribute directly to the success of the restaurant. We provide the training, support, and growth opportunities needed to help you advance your career while making a positive impact on your team and guests.
Join the Wen Choo Choo Wendy's team as an Hourly Manager and take the next step in your leadership journey with us!
The Wendy’s Story
First of all, yes, Wendy is a real person. And a pretty special one, being the daughter of our founder Dave Thomas. Today, she is one of the most involved and successful franchise owners in the Wendy’s enterprise. We think Dave would be proud. Back in 1969, he looked around at all other hamburger joints and was like, “Nah. People deserve better.” At the time, other quick-service restaurants were using frozen beef and mass-producing food. Not Dave. His approach of serving fresh, made-to-order hamburgers changed the game. And his can’t-stop-won’t-stop commitment to making customers happy drives everything we do today.