Are you looking to change youth lives?
At Firefly Children & Family Alliance, you can make a difference.
We value our employees and provide a positive, fulfilling culture which allows new full-time employees to make a difference. This is a full-time contract position.
As a Child Care Development Fund Hotline Specialist you will have the following job responsibilities:
Hotline Responsibilities (70%)
- Answer multiple calls and respond to messages/send appointment letters within a 24 hour time period
- Schedule and re-schedule appointments for childcare voucher specialists
- Correctly enter information into the voucher system databases
- Access multiple databases simultaneously (Scheduling Systems, Access Hotline, and AIS) while speaking with clients
- Cooperatively work with other site locations in an integrated support team to identify and connect client with appropriate resources.
- Provide back up assistance for the Scheduling Specialist, Quality Assurance Specialist, Receptionist, Child Care Voucher Specialist and File Specialist
- Any other responsibilities deemed necessary by the supervisor
Childcare Voucher Eligibility/Recertification Support (30%)
- Assist families applying for childcare assistance through interviews and document collection to determine eligibility
- Precisely complete intakes for Childcare Voucher Program through obtaining required documentation and calculating relevant financial data including parent co-pay & subsidy levels
- Diligently follow orientation procedures and facilitate to families regarding the rights, responsibilities and obligations of the program
- Thoroughly maintain and complete records on families receiving assistance; monitor the progress of parents in the job search process
- Communicate with parents and child care providers
Job Requirements:
- High School Diploma or GED required
- Experience (paid, volunteer or internship) in greeting and interviewing a diverse population of customers in a service setting
- Patient and punctual
- Valid driver's license with valid insurance
Our ideal CCDF Specialist would accomplish their responsibilities while displaying the following important behavioral competencies:
- Deliberate Consistency – Maintain a steady pace of work and respond to multiple work demands throughout each day.
- Quality Expert – Display diligence for precise and correct documentation for successful childcare assistance programs.
- Straightforward Service– response to customer needs and questions using detailed standards of childcare voucher and assistance procedures.
Equal Employment Opportunity:
Firefly Children & Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.
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