$750 Hiring Bonus for new Team Members plus $50 in gas gift cards during our onboarding process.
Prairie Band Casino & Resort offers an attractive benefits package including medical (casino pays over 70% of premiums), Dental (casino pays 79% of premiums), and Vision. Prairie Band also pays 100% of short-term and long-term disability and life insurance of $15,000 for all Team Members.
There is a 50% employer match up to 6% on our 401(k), a profit-sharing bonus paid out multiple times a year when financial goals are met, double pay on holidays, 25¢ off per gallon of gas at our gas station, and a generous Paid Time Off policy where you can earn up to 18 days in your first year of employment.
Supports the Front Desk operation with leadership and guidance while focusing on specific objectives as delegated by the Hotel Manager and/or Director of Hotel & Services
ESSENTIAL DUTIES AND Responsibilities:
- Oversees Front Office operations
- Maintains established cost and quality standards
- Maximizes hotel occupancy to attain projected revenue levels
- Ensures team is meeting guest satisfaction goals while adhering to established business plans
- Monitors the maintenance and security of the hotel's assets
- Assists with the development of the departmental budget
- Monitors monthly profit and loss statements, completes analysis and reporting as requested
- Completes Team Member reviews, participates in Team Member development and coaching per established policies and procedures
- Responsible for hiring and maintaining appropriate staffing levels
- Establishes and maintains rapport cross departmentally
- Remains current on business trends and local activities
- Trains staff on the efficient use of applicable computer systems
- Maintains a clean and orderly working environment including both the front desk area and hotel lobby
- Provides leadership and functions as Lead Front Desk Clerk and Front Desk Clerk
- Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
- Performs other duties as assigned
KNOWLEDGE, SKILLS, AND EXPERIENCE:
Required
- High school graduate or GED
- Overall working knowledge of each of the hotel's departments
- Two years of experience in a customer service related field
- Excellent written and verbal communication skills
- Previous computer and cash handling experience
- Must be able to read, write, speak, and understand English, bi-lingual a plus
- A record of satisfactory performance and reliability in all prior and current employment
Preferred
- Minimum of 2 years front office experience
- 1 year of hotel audit experience
- 2 years of experience in hospitality industry
- 1 year of hotel leadership experience
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
- Physically mobile with reasonable accommodations
- Able to lift, bend, walk, reach overhead, kneel, stand and grip items while working at assigned area for long periods of time
- Manual dexterity and coordination to operate office equipment, including a 10 key adding machine, a personal computer, a Fax machine and a photo copier
- Able to lift and carry upwards of 30 pounds
- Respond to visual and aural cues
- Read, write, speak and understand English
- Willingness and ability to tolerate second hand smoke
- Operate in mentally and physically stressful situations
Indian Preference Exercised
Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.