Hotel Sales Coordinator

PositionSummary

TheSalesCoordinatorisresponsibleforsupportingthehotel'ssalesandfront-officeoperationsbymanagingreservations,maintainingaccurateroomratesandtariffs,andprovidingexcellentcustomerservice.Thispositionservesasakeypointofcontactforguests,travelagents,corporateclients,andinternalhoteldepartmentstoensuresmoothreservationprocesses,accuratepricing,andapositiveguestexperience.

KeyResponsibilities

TariffandRateManagement

• Maintainandupdateroomrates,tariffs,andpricinginformationacrossreservationplatforms.

• Ensureratesareaccurateandconsistentwithapprovedhotelpricingguidelines.

• Monitorratechanges,promotions,discounts,andspecialoffers.

• Assistwithreviewingratediscrepanciesandcorrectingpricingerrors.

• Ensurereservationsystemsreflectcurrentrates,availability,andhotelpolicies.

CustomerService

• Respondprofessionallytoguestinquiriesthroughphonecalls,emails,andothercommunicationchannels.

• Provideaccurateinformationregardingroomrates,hotelamenities,policies,andservices.

• Handleguestconcerns,complaints,andreservation-relatedissuesinatimelymanner.

• Maintainafriendly,helpful,andprofessionalattitudewhencommunicatingwithguestsandbusinesspartners.

• StrivetoensureguestsatisfactionandmaintaintheservicestandardsofRedRoofPLUS+.

AdministrativeandSalesSupport

• Maintainorganizedreservationrecords,reports,anddocumentation.

• Assistmanagementwithdailysalesandreservationreports.

• Communicatewithtravelagencies,onlinetravelagencies(OTAs),andcorporateaccountsasneeded.

• Supportthesalesdepartmentwithadministrativetasksandfollow-ups.

• Workcloselywithhotelmanagementandfrontdeskstafftomaximizeoccupancyandrevenueopportunities.

QualificationsandSkills

• Previousexperienceinhotelreservations,customerservice,salescoordination,orhospitalitypreferred.

• Knowledgeofhotelreservationsystemsandonlinebookingplatforms.

• Strongverbalandwrittencommunicationskills.

• Excellentcustomerserviceandproblem-solvingabilities.

• Goodorganizationalskillsandattentiontodetail.

• Abilitytomultitaskandworkinafast-pacedhotelenvironment.

• ProficiencyinMicrosoftOfficeandbasiccomputerapplications.

  • English and Spanish is a must.