Integra is looking for a dependable, personable hospitality professional to join their team in a hybrid role. You'll greet guests at the front desk early in the week on
Day Shift (7am-4pm) then switch to the night audit shift to close out the day's books and keep the property running smoothly
overnight (Thurs-Fri).
Key Responsibilities
Front Desk (Monday - Wednesday)DAY SHIFT
- Welcome guests warmly and check them in and out efficiently and accurately
- Create, modify, and cancel reservations by phone, email, and in person
- Assign rooms, issue keys, and explain hotel amenities, services, and policies
- Answer guest questions about the property and the local area
- Handle guest requests and concerns with patience and a solution-first mindset
- Process payments and handle cash, credit cards, and deposits accurately
- Coordinate with housekeeping and maintenance to resolve room issues quickly
- Manage incoming calls and messages, and pass along information at shift change
- Keep the lobby and front desk area clean, organized, and presentable
Night Audit (Thursday - Friday)
- Perform the nightly audit, verifying and reconciling all guest accounts and folios
- Post room charges, taxes, and incidentals accurately
- Run, review, and distribute end-of-day reports (revenue, occupancy, arrivals/departures)
- Identify and correct discrepancies, and document adjustments clearly
- Balance cash drawers and reconcile cash, credit card, and other payment totals
- Prepare deposits and shift paperwork per hotel procedures
- Roll the system date and complete the end-of-day close
- Check in late arrivals and handle overnight reservations and walk-ins
- Respond to overnight guest requests, calls, and concerns
- Conduct security rounds and follow safety and emergency procedures
- Leave the front desk organized for the morning team with a clear handoff
Qualifications and Requirements
- High school diploma or equivalent
- Ability to work the full hybrid schedule, including overnight shifts
- Reliable transportation, including for overnight hours
- Strong customer service skills and a friendly, professional presence
- Solid math skills and attention to detail, with comfort handling cash
- Clear verbal and written communication skills
- Basic computer proficiency
- Ability to stay calm, alert, and organized, and to work independently overnight
- Ability to pass a background check [and drug screen, if required by the client]
- Legally authorized to work in the United States
Preferred Skills and Experience
- Previous hotel front desk and/or night audit experience
- Experience with a Property Management System (PMS) such as Opera, Fosse, Maestro, Choice Advantage, or similar
- Familiarity with hotel accounting, audit procedures, and cash handling
- Microsoft Office experience (Excel and Word)
- Bilingual in English/Spanish
- Prior hospitality, retail, or customer-facing experience
- Military experience welcome. We value the discipline and dependability veterans bring.