Hotel Maintenance Technician

SUMMARY

The Maintenance Technician is responsible for the general maintenance of the property and provide after-hour support as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains guest service as the driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guests needs
• Committed to making every guest is satisfied
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives and performs to hotel Standards

Maintenance Duties

• Perform upgrades/maintenance and repair work on the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating/air conditioning
• Ensure that the rooms and property are maintained in the best possible condition, with the least inconvenience to guests.
• Clean and maintain swimming pool in a safe and sanitary manner
• Check and preform preventative maintenance on pumps, chlorinators, and filters for swimming pool
• Provide on-call support for urgent requests after hours, on weekends, holidays, etc.
• Perform preventive maintenance as outlined in the Preventative Maintenance Program.
• Follow procedures that ensure the security of inventory.
• Report emergencies or threats to the security of guests, employees or hotel assets.
• Report any hazardous situations, malfunctioning of external signs or unlit areas.
• Install, adjust, modify and repair building systems and assess the conditions of all effective operations.
• Test safety systems, e.g. emergency lighting and record keeping and assist with periodic inspection of all safety systems.
• Ensure that room maintenance requests are handled in a prompt and courteous manner.
• Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and repair projects.
• Adhere to Loss Prevention guidelines.
• Perform inspections on a regular basis of of the building systems.
• Comply at all times with  standards and regulations to encourage safe and efficient hotel operations.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Other duties as required
• Snow removal of walkways and patio areas