Hotel Guest Service Agent

SUMMARY: Appropriate checking in and checking out of guests and providing exceptional service to the guests in a courteous and professional manner.  Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi task and the ability to handle stressful situations. Must be flexible to work in various capacities of the hotel.

Professional Experience

• Preferably 1 year experience in hotel or customer service.

Computer Experience

Proficiency in:

• Microsoft word
• Excel
• Powerpoint
• Data entry
• Database management systems

Hotel Experience

• Able to provide exceptional customer service experience.
• Be flexible and willing to perform other tasks as necessary or requested.
• Hilton Experience require. 

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage every guest in conversation and recognition.
• Resolve any guest issue immediately.
• Promote the hotel by demonstrating high level of  positive attitude and energy to serve our guests.
• Ability to anticipate guests needs.
• Represents the hotel to the guest throughout all stages of the guest's stay.
• Embraces and respects diversity and multicultural environment.

 Skills

• Excellent communication; orally and written.
• Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds
• Able to stand, sit, and walk, for more than 4 hours

 Education

• Background screening for previous criminal history
• At least high school diploma or G.E.D.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Any other task that you are asked to perform by your supervisor needs to be completed by you regardless of your job duties.