Hotel Group Sales Coordinator
COMPANY BENEFITS: (dependent upon hours/tenure/performance)
- Salary: $38,000 (Annually)
- Performance based commissions determined by monthly budget
- Paid Vacation/Birthday after 1 year
- Paid Holidays (Easter, Thanksgiving, Christmas)
- Medical, Dental, and Vision plans
- 401K Plan - Company matches up to 3%
- Team Member Travel Program - highly discounted rates at Hilton Brand hotels
- YMCA Corporate Discount
- Seasonal Bonuses
- Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
- Employee Recognition and Appreciation Program
- Employee Meal Program and Meal Discounts
- Eligible for Monthly Gas Allowance
Reports to: Director of Sales/Sales Manager
JOB DESCRIPTION: The Hotel Group Sales Coordinator supports the sales department with a dual focus on wedding sales coordination and tour & travel account support. This role provides administrative structure, ensures seamless communication between clients and internal departments, and assists in driving revenue through accurate documentation, lead management, and high-touch client service. This is a full-time, year round position. Weekends and evenings are required.
ESSENTIAL SKILLS AND RESPONSIBILITIES:
- Outgoing, social, self-driven personality and can work with minimal supervision.
- Computer experience is a must. Must be familiar with MS Office and computer savvy.
- Ability to adapt to an ever changing environment, working well under pressure.
- Very detailed, accurate, and meticulous in updating client information.
- Must have a detailed understanding of the property, selling the benefits and amenities of the hotel.
- Customizing the client’s needs and wants while maximizing revenue.
- Coordinating events from beginning to end ensuring a seamless, perfect client experience.
- Contacting clients after scheduled booking/function to ensure guest satisfaction and to solicit repeat business.
- Ensure all incoming calls are answered within 3 rings with proper greetings and proper phone etiquette.
- Create action plans that are successful in gaining new leads.
- Adheres to deposit and payment policy according to type of event. Keeps all A/R up to date.
- Enforcing deposit policy on all events.
- Welcome group contacts upon arrival and ensuring their total and complete satisfaction.
- Networking within the community and being a presence. Regular attendance at local business area meetings, trade shows, ribbon cuttings, and seminars required.
- Maximizing guest room rates, meeting room rental, function space, and other hotel services.
- Conducting tours of the hotel and banquet facilities.
- Assist DOS – filing, data entry, and preparing BEO’s for each week to be distributed to each department, etc.
- Marketing – managing the Facebook/Instagram pages and Pier House event websites.
- Keeps up-to-date and relevant knowledge of our competitors.
- Being heavily involved in group’s arrivals, anticipating needs to ensure smooth arrival. Do not make promises that cannot be met.
JOB RELATED REQUIREMENTS:
- Weekends and evenings are required.
- Ability to effectively deal with customers both on site and over the telephone who may require a high level of patience. Use tact and diplomacy to resolve complaints and defuse anger.
- Basic mathematical and calculator skills.
- Ability to listen effectively, speak, read and write English clearly.
- Ability to operate office equipment such as photocopier, fax machine, and multi-line telephone.
- Ability to access and accurately input information into a computer system.
- Ability to stand, walk, sit, climb stairs, and occasionally lift (up to 50lbs) or carry items.
- Compliance with hotel grooming and uniform policies.
GUEST RELATIONS
- Be readily available/approachable for all guests.
- Take proactive effort when dealing with guest concerns..
- Extend professionalism and courtesy to guests at all times.
OTHER REQUIREMENTS
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the supervisor:
- The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates, may be asked to work shifts other than those they prefer or normally work.
- Carry out all reasonable requests by leadership team.
- Comply with department uniform and appearance standards.
- Must be capable of how to read, write, and speak English fluently.
OBX Resort, LLC DBA Hilton Garden Inn is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.