| Location | Cooperstown, NY |
Location: Cooperstown, New YorkPosition: Hotel General ManagerEmployment Type: Full-Time
Holiday Inn Express & Suites Cooperstown, an IHG-branded hotel, is seeking an experienced, hands-on Hotel General Manager to lead the property and its team.
We are looking for a hospitality leader who takes ownership of the entire operation-guest experience, team development, financial performance, sales execution, property condition, and IHG brand standards.
The right candidate is visible, engaged, organized, financially driven, and passionate about building a strong hotel culture. We value leaders who communicate clearly, follow through on commitments, and take pride in running an efficient, successful hotel.
This is an excellent opportunity for an experienced hotel leader who enjoys having the autonomy to run the business while being supported by an established hotel management organization.
What Youll Lead
Hotel Operations & Financial Performance
Take ownership of the hotels overall operational and financial performance.
Achieve or exceed budgeted revenue, GOP, labor, and expense goals.
Review and manage the hotels P&L, departmental expenses, payroll, purchasing, and operating costs.
Maintain appropriate staffing and labor levels based on occupancy, seasonality, and business demand.
Participate in revenue management and pricing strategies to maximize occupancy, ADR, and RevPAR.
Lead daily team huddles and regular department meetings to maintain communication and accountability.
Participate in monthly P&L reviews, budget planning, revenue meetings, and regional operations meetings.
Prepare and complete quarterly ownership performance reports.
Maintain strong inventory controls, purchasing procedures, and operational organization.
Meet company reporting requirements and established deadlines.
Identify opportunities to improve profitability without compromising the guest or associate experience.
Guest Experience & IHG Brand Performance
Create a hotel culture focused on genuine hospitality, exceptional service, and consistent guest satisfaction.
Monitor IHG guest satisfaction results, brand performance metrics, online reviews, and guest feedback.
Ensure guest concerns, inquiries, and service recovery opportunities are addressed promptly and professionally.
Maintain IHG brand standards and position the hotel for strong quality assurance and brand inspection results.
Conduct regular property and guest room inspections to ensure cleanliness, maintenance, and presentation standards.
Ensure compliance with required IHG training, operational programs, and brand initiatives.
Maintain a visible presence throughout the hotel and actively engage with guests and associates.
Leadership & Team Development
Recruit, onboard, train, coach, and develop a strong hotel team.
Provide clear expectations and consistent accountability for department leaders and associates.
Build an engaged workplace culture focused on teamwork, communication, recognition, and professional development.
Ensure performance evaluations, training requirements, associate documentation, and personnel files remain current.
Maintain appropriate staffing plans and departmental schedules.
Promote internal development and advancement whenever possible.
Ensure compliance with company policies and all applicable federal and New York State employment and safety requirements.
Oversee payroll processing, accuracy, and reconciliation.
Lead by example through professionalism, reliability, and a willingness to assist wherever needed.
Sales & Market Leadership
Partner with Sales and Revenue Management to identify opportunities and grow hotel revenue.
Understand the Cooperstown market, including seasonal tourism, youth baseball tournaments, leisure travel, group business, and local demand generators.
Maintain awareness of competitor hotels, market conditions, and pricing opportunities.
Support local sales efforts, group bookings, and relationships with businesses and organizations throughout the Cooperstown and Oneonta markets.
Work proactively with the sales team to maximize peak-season opportunities and develop off-season business.
Represent the hotel professionally within the local business and hospitality community.
Property & Asset Management
Maintain the hotel as if it were your own.
Identify and prioritize preventative maintenance, repair, and capital needs.
Develop annual Capital and Repair & Maintenance budgets.
Coordinate approved projects with regional and corporate leadership.
Ensure property condition, safety, cleanliness, and curb appeal consistently meet IHG and ownership expectations.
Maintain organized purchasing, supply inventories, preventative maintenance records, and operational documentation.
What Were Looking For
Preferred Experience
2+ years of Hotel General Manager experience in a comparable select-service hotel preferred.
Additional hotel leadership or department management experience.
IHG experience strongly preferred.
IHG General Manager certification or relevant IHG brand training is a plus.
Experience with IHG systems, including Merlin and applicable property management platforms, preferred.
Experience managing hotel P&Ls, labor, budgets, guest satisfaction, and brand performance.
Familiarity with M3, Microsoft Office, and Google Workspace.
Experience managing a seasonal hotel or high-volume leisure market is a plus.
Local Cooperstown/Oneonta market knowledge is a plus.
A bachelors degree in Hospitality Management or a related field is preferred but not required. Proven hotel leadership experience and demonstrated results may substitute for formal education.
The Leader Were Looking For
You may be a great fit if you are someone who:
Leads from the floor rather than solely from the office.
Takes ownership and consistently follows through.
Understands both hospitality and the business behind it.
Can read a P&L and translate the numbers into action.
Is organized, detail-oriented, and capable of managing multiple operational priorities.
Holds people accountable while still developing and supporting them.
Communicates effectively with associates, guests, ownership, and corporate leadership.
Understands the importance of inventory management, operational readiness, and timely reporting.
Remains calm and solution-focused when challenges arise.
Can successfully prepare and position a hotel for peak seasonal demand.
Understands that strong guest satisfaction, associate engagement, property condition, and profitability work together.
Wants to build a hotel team they can be proud of.
Benefits & Perks
We offer a competitive benefits package that includes:
Quarterly performance bonus opportunity
Paid vacation
Paid holidays
401(k)
Medical contribution/reimbursement
Cell phone incentive
Ongoing training and professional development
Opportunities for continued growth within our hotel portfolio
Schedule & Requirements
This is a hands-on hotel leadership position requiring schedule flexibility based on the needs of the operation. The General Manager should be available when the business requires leadership, particularly during peak tourism periods, including occasional evenings, weekends, and holidays.
Candidates must possess a valid drivers license in good standing and be able to perform the normal physical requirements associated with managing a hotel, with or without reasonable accommodation. Responsibilities include walking the property, inspecting guest rooms and operational areas, and occasionally lifting or moving items up to approximately 40 lbs.
Lead the Hotel. Develop the Team. Own the Results.
If youre an experienced hospitality leader who enjoys building teams, driving results, and creating a hotel that guests want to return to and associates are proud to work for, wed like to hear from you.
Holiday Inn Express & Suites Cooperstown is an Equal Opportunity Employer.