Hotel General Manager – Columbia, SC

A hospitality establishment is seeking an experienced General Manager to oversee daily hotel operations, lead staff, and drive financial and service performance. This role requires a hands-on leader who can balance business objectives with guest satisfaction while maintaining operational standards and fostering a positive workplace culture.

The ideal candidate has a strong background in hotel management, team leadership, budgeting, and revenue development.

Responsibilities

• Oversee daily hotel operations to ensure efficient workflows and consistent service quality.

• Develop and implement strategies to increase revenue, manage expenses, and improve profitability.

• Prepare and monitor budgets, financial reports, and operational performance metrics.

• Lead sales initiatives, identify business opportunities, and maintain relationships with key accounts.

• Monitor occupancy, revenue performance, and other business indicators to support informed decisions.

• Ensure guests receive professional service and address concerns promptly and effectively.

• Recruit, train, coach, and supervise team members to support performance and employee development.

• Establish clear operational expectations and promote accountability across departments.

• Maintain compliance with company policies, safety requirements, and applicable regulations.

• Build and maintain productive relationships with property owners, business partners, and community stakeholders.

• Use hotel management systems and reporting tools to improve operational efficiency.

• Promote a collaborative work environment focused on guest satisfaction and continuous improvement.

Qualifications

• At least six years of progressive experience in hotel operations or a related field; alternatively, a relevant college degree combined with the specified equivalent industry experience.

• A valid driver's license for the applicable state.

• Strong leadership, communication, and decision-making skills.

• Experience with budgeting, financial reporting, and revenue management.

• Ability to develop and execute sales and business strategies.

• Strong problem-solving and organizational abilities.

• Commitment to high service standards and effective team development.

Compensation & Benefits

Eligible full-time employees may receive the following benefits after an initial waiting period:

• Daily pay option, subject to program availability and eligibility.

• Medical, dental, and vision insurance.

• Short-term and long-term disability coverage.

• Term life and accidental death and dismemberment insurance.

• Paid time off.

• Employee assistance program.

• 401(k) retirement plan.