Job Summary:
We are looking for a Front Office Manager to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring a professional lobby environment. Strong leadership, time management, organizational, and communication skills are essential.
Compensation: $18 - $20
Key Responsibilities:
- Led and trained front desk staff, and managed shift schedules.
- Process guest check-ins, confirm reservations, assign rooms, and issue room keys.
- Handle confidential guest information with integrity.
- Resolve guest complaints and requests in a friendly, professional manner.
- Ensure the lobby and common areas are clean and welcoming.
- Manage cash drawer contents and transactions during shifts.
- Coordinate with Housekeeping/Maintenance to ensure room readiness.
- Process payments (cash, debit, credit) and check-outs, resolving any charges.
- Generate daily reports (arrivals, departures, special requests) and ensure accuracy.
- Supervise staff performance and complete performance reviews.
- Assist guests with directions and information about the property and local areas.
- Perform administrative duties such as filing and updating records.
- Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.
- Complete other duties as assigned.
Requirements:
- Minimum 2 years of hospitality experience.
- Minimum 2 years of front desk experience.
- At least 1 year of supervisory experience, preferably in hospitality.
- Proficiency in Windows OS and company-approved spreadsheets and word processing.
- Strong verbal and written communication skills.
- Ability to handle guest complaints and resolve issues promptly.
- Ability to manage time effectively in high-pressure situations.
- High school diploma or equivalent.
Physical Demands:
- Regularly required to walk, stand, and use hands to reach.
- Frequently required to stoop, kneel, crouch, or crawl.
- Must be able to lift and move up to 50 pounds occasionally.