Hotel Front Desk Clerks Needed

This is a fantastic opportunity to be the face of our hotel, creating memorable first impressions and delivering outstanding guest experiences every day. Quality Inn & Suites is looking for friendly and motivated Hotel Front Desk Clerks to join our team in Plattsburgh, NY!

About the Role:
Quality Inn & Suites is looking for friendly and motivated Hotel Front Desk Clerks to join our team in Plattsburgh, NY! This is a fantastic opportunity to be the face of our hotel, creating memorable first impressions and delivering outstanding guest experiences every day.



Responsibilities:

• Greet and welcome guests upon arrival, ensuring a smooth and friendly check-in and check-out process
• Manage reservations, cancellations, and room assignments using hotel management software
• Handle guest inquiries, requests, and complaints in a professional and timely manner
• Process payments, issue room keys, and maintain accurate billing records
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Provide local area information, recommendations, and concierge-style assistance to guests
• Maintain a clean, organized, and welcoming front desk environment

Requirements:

• High school diploma or equivalent required
• Previous experience in hotel front desk, hospitality, or customer service preferred
• Strong communication and interpersonal skills
• Ability to multitask and stay calm in a fast-paced environment
• Basic computer proficiency; experience with hotel management systems is a plus
• Flexible availability including evenings, weekends, and holidays
• Professional appearance and a positive, guest-first attitude