Hospitality Assistant Manager
A Hotel Assistant Manager is responsible for supporting the General Manager with the daily operations and services. A Hotel assistant manager plays a very important role in the functioning of a hotel. In addition to managing the duties of hotel manager in his absence, the assistant manager is responsible for a lot of aspects like accommodation.
Duties and Responsibilities
- Hotel assistant manager takes on the comprehensive management and monitoring duties of all the departments of the hotel.
- Supervising the daily activities of all departments
- Monitoring the budget of daily operations
- Making decisions, along with the manager, regarding various operations of hotel
- Performing duties of general manager in his absence
- Ensuring that the hotel is well stocked and not short of anything
- Playing a very important part in recruiting new staff and their training
- Ensuring that the customers are happy with services of the hotel
- Evaluating performance of staff and services
- Making regular reports to the general manager of the hotel regarding operations, budgets and performance of the hotel
- Assist in all departments as needed
- Perform other work related duties as requested by General Manager
Skills and Specifications
- Excellent management skills
- A keen eye for detail
- Excellent time management abilities
- Ability to work precisely and accurately
- Excellent multitasking ability
- Excellent communication skills
- Excellent analytical and observation skills
- A sound knowledge about operations of the hotel industry and financial matters
- Good leadership abilities
- Excellent troubleshooting, problem solving and decision making skills
- Excellent customer service ethics
- Ability to work long and flexible hours
- Includes Weekends, Holidays, available to cover all shifts as needed
Requirements
- Background in Customer Service
- Management Experience preferred
- Flexible Schedule
- On call 24/7 to all employees
- Weekends and Holidays required
- May need to cover any and all shifts
- Cash Handling and Credit Card Handling Experience
- Sales Experience preferred
- Willingly assist in all departments as needed
Job Type: Full-time
Benefits:
- Employee discount
- Paid training
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Experience:
- Customer Service: 1 year (Preferred)
- Manager: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)