Toulouse Café & Bar is seeking a personable Hostess to join our team at our River Oaks location. As one of the first points of contact for our guests, you will play an essential role in creating a welcoming and memorable dining experience from the moment guests arrive.
The ideal candidate is confident, attentive, and genuinely enjoys hospitality. You should have a natural ability to make guests feel recognized and cared for while maintaining the professionalism and energy of an upscale restaurant environment.
Responsibilities - Warmly greet and welcome every guest with genuine enthusiasm and professionalism.
- Manage the flow of guests entering the restaurant and provide accurate wait-time estimates.
- Escort guests to their tables while creating a welcoming and personalized experience.
- Answer and manage incoming phone calls with polished, professional phone etiquette.
- Manage reservations and guest seating using OpenTable and/or the restaurant's reservation system.
- Maintain a fair and organized table rotation to support an efficient and balanced experience for the service team.
- Communicate guest preferences, special requests, celebrations, and other important details to servers and management.
- Maintain a clean, organized, and welcoming host stand and restaurant entryway.
- Monitor the dining room and assist servers, management, and fellow team members whenever needed.
- Anticipate guest needs and respond to questions or concerns with professionalism and a hospitality-first attitude.
- Maintain a positive, collaborative working environment and contribute to a strong team culture.
- Complete all opening, side-work, and closing responsibilities accurately and efficiently.
Qualifications - Previous hosting experience in an upscale or high-volume restaurant environment is required.
- Exceptional guest-service and interpersonal skills.
- Warm, confident, and engaging personality with a genuine passion for hospitality.
- Ability to remain composed, organized, and attentive in a fast-paced environment.
- Experience with OpenTable or a comparable reservation system is strongly preferred.
- Excellent verbal communication and organizational skills.
- Strong attention to detail and ability to multitask effectively.
- Dependable team player who is willing to assist wherever needed.
- Professional appearance and demeanor at all times.
- Ability to stand, walk, and remain focused for extended periods.
- Availability to work a flexible restaurant schedule, including evenings, weekends, and holidays as needed.
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