Job Summary:
We are seeking a friendly, professional, and welcoming Hostess to join our team. As the first point of contact for our guests, you will play a crucial role in creating a positive dining experience by ensuring guests are greeted warmly, seated efficiently, and provided with excellent customer service throughout their visit. The Hostess will maintain a smooth flow of guests in the restaurant, manage reservations, and support the front-of-house team to ensure a seamless experience.
Key Responsibilities:
- Greeting customers as they walk into the restaurant
- Helping guests with reservations and guiding them to their table
- Giving guests accurate wait time estimates and seating them in the waiting area
- Providing customers with menus and answering any initial questions they may have
- Optimizing seating at different tables to ensure even workload for wait staff
- Handle incoming phone calls professionally, take reservations, answer inquiries, and relay messages to the appropriate staff.
- Ensure the hostess stand, entrance area, and dining area are tidy and well-maintained at all times.
- Ensure that each table is properly set with the appropriate amount of silverware and plates.
- Assist in cleaning and clearing dirty tables, and promptly reset them with the appropriate plates and silverware.
Qualifications:
- Previous experience in a customer service or restaurant environment is preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Professional appearance and attitude.
- Strong organizational skills with attention to detail.
- Ability to handle high-pressure situations with a calm and friendly demeanor.
Physical Requirements:
- Must be able to stand for extended periods.
- Ability to lift light objects, such as menus or supplies.
- Occasional bending or reaching required.
Availability:
- Availability will include weekend evenings and some weekday evenings, with an increased demand during the week as the season progresses.
Work schedule
- Weekend availability
- Night shift