SCOPE AND PURPOSE: The Host is responsible for creating a warm, welcoming, and seamless dining experience for guests of El Encanto. As the first point of contact within the restaurant, this role supports the Food & Beverage operation through professional guest interaction, reservation management, dining room coordination, and personalized hospitality. The Host serves as a key ambassador of the restaurant, delivering luxury hospitality standards while ensuring organization, efficiency, and thoughtful guest care throughout all dining touchpoints. MAIN DUTIES AND RESPONSIBILITIES: Guest Experience & Service - Greet all guests warmly and professionally while creating a welcoming first impression.
- Escort guests to tables while maintaining polished and attentive service standards.
- Maintain thorough knowledge of menus, specials, restaurant offerings, and hotel amenities.
- Provide personalized assistance for guest requests, dietary needs, and special accommodations.
- Recognize returning guests and assist in creating memorable dining experiences.
- Maintain confidentiality and professionalism during all guest interactions.
Reservations & Dining Room Coordination - Manage reservations accurately using the hotel reservation system.
- Coordinate seating arrangements to optimize dining room flow and operational efficiency.
- Communicate wait times, table availability, and guest accommodations professionally.
- Coordinate with restaurant leadership and service teams regarding VIP guests, allergies, and special events.
- Assist with large party coordination, celebrations, and private dining arrangements.
Operational Excellence - Maintain cleanliness and organization of the host stand, entrance, and guest-facing areas.
- Support the restaurant ambiance by maintaining awareness of lighting, music, and room presentation.
- Communicate effectively with service staff, culinary teams, and leadership regarding operational updates.
- Follow all departmental policies, procedures, and luxury service standards.
- Maintain proper grooming, uniform, and professional presentation standards at all times.
Teamwork & Professionalism - Demonstrate professionalism in appearance, communication, and conduct at all times.
- Support fellow team members and contribute to a collaborative work environment.
- Participate in departmental training, meetings, and service initiatives.
- Uphold El Encanto’s service culture and core values through all guest and team member interactions.
- Strive for continuous improvement and excellence in all areas of responsibility.
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