Host - OP Host - LS SUMMARYResponsible for courteously greeting and escorting guests to tables and assisting in seating, in a manner that exceeds the guests’ expectations. Maintains organization, cleanliness and sanitation of the host/wait areas and equipment. ESSENTIAL FUNCTIONS- Sincerely and professionally greets and welcomes guests.
- Maintains a professional presence at the restaurant’s entrance at all times.
- Greets guests, escorts them to tables and provides menus.
- Graciously manages the waiting lines and efficiently seats the guests.
- Manages the seating flow of the dining room, including seating large parties.
- Genuinely thanks the guests as they leave the restaurant.
- Answers phones in a professional manner.
- Knows store information (hours of operation, phone numbers, managers, location).
- Knows the menu information and daily specials.
- Understands the wait procedures and reservation policies.
- Completes pre-shift set-up, running duties, and post shift closing duties.
- Assists other team members in completing their assigned duties and tasks.
- Cheerfully accommodates the needs and requests of any guest.
- Responsible for the complete set-up, stocking and service of the host/hostess station and entrance.
- Continuously maintains a neat, clean, organized, safe and comfortable environment for our guests.
- Maintains and strictly abides by sanitation/health regulations.
- Adheres to appearance and uniform standards.
- Adheres to all restaurant standards, policies and procedures.
- Additional duties may be assigned as the needs arise.
EDUCATION AND EXPERIENCE- Must be at least 18 years of age.
- Cannot be convicted of a felony.
- Previous customer relations experience is preferred, but not required.
- Ability to communicate effectively to assure complete guest satisfaction.
- Ability to focus attention on guest needs, remaining calm and courteous.
- Ability to promote positive relations with all individuals who approach the restaurant and by telephone.
- Ability to think clearly, quickly, maintain concentration and make concise decisions in pressure situations.
- Ability to prioritize, organize and follow up.
- Ability to provide clear, pleasant telephone communication with proper grammar.
- Ability to perform job functions with minimal supervision.
- Ability to follow directions thoroughly.
- Ability to work in a fast-paced environment.
PHYSICAL REQUIREMENTS - Able to stand or walk constantly, 100% of shift
- Able to lift up to 50 pounds, bend, lift, push and pull materials throughout shift
EQUAL OPPORTUNITY AND INCLUSION STATEMENT - Jack Stack BBQ is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.
- Jack Stack BBQ is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
|