Position Overview
Hosts are responsible for greeting guests, maintaining the wait list, and managing reservations. They will also assist other aspects of FOH during service when necessary. All hosts will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.
Hosts will report directly to Lead Servers and the FOH Department Head and when necessary, other Department Heads and the General Manager and are expected to work in tandem with other Hosts and FOH staff.
Core Duties & Responsibilities:
Know and execute the service expectations outlined in the service manual
Maintain a comprehensive knowledge of Tock and any other booking system used
Know the table numbers and position numbers in all sections of the restaurant
Maintain a comprehensive knowledge of our reservation policies and procedures, and the hours for all spaces in the building
Cultivate a fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails
Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building
Treat all areas of the restaurant with respect; clean and reset to zero when necessary
Build a thorough knowledge of our service standards and style as detailed by the Employee Manual
Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated
Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy
Be up to date on Slack, with particular attention to the Announcement Board and the Host, Pre-Shift, and Product Updates channels, before you arrive for your shift
Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
Arrive to work every day with a positive attitude, a willingness to learn, and prepared for the shift
Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness
Additional Duties & Responsibilities:
Help all departments whenever possible
Assist service through food and beverage running, watering, and flipping tables.
Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary
Help to promote a safe and clean environment for co-workers, and guests; maintain the ABK mantra.
Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest
Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures.
Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
Act in a professional manner and represent Death & Co / Gin & Luck graciously whether you are in house, traveling, or at another local establishment
Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
Physical Demands:
The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations
Required Qualifications:
Excellent customer service skills, with the ability to create a welcoming and friendly atmosphere for customers
Strong organizational and multitasking abilities to handle high-volume situations efficiently
Ability to remain calm and composed under pressure; providing excellent service even during busy times
Outstanding communication skills with the ability to interact effectively with customers and team members
Flexibility in working hours, including early mornings, evenings, weekends, and holidays; and time for All Staff meetings and tastings
Patience and adaptability
Self-motivated and a team player
High ethics, hard worker, and a great sense of humor
Desired Qualifications:
Previous experience as a Host or in a similar role is preferred
Knowledge of bar/restaurant operations and familiarity with reservation systems
Demonstrate the Core Values of Gin & Luck
Curiosity: We learn and improve through active observation and creative problem solving.
A.B.K.: We anticipate, prepare and execute with intention.
Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.
Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.
Connection: We build relationships through intuition, empathy, and transparency
What We Offer:
Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation for this position is $27/hour. Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion.
Gin & Luck is an acclaimed cocktail-anchored hospitality group, best known for its flagship brand Death & Co. Since opening in New York City in 2006/2007, Death & Co has been at the forefront of cocktail culture and has grown into a globally celebrated brand with additional locations in major US markets, three award-winning books, and countless industry accolades.
At Gin & Luck, we’re expanding into new verticals through bars, hotels, and brands that all celebrate the craft of hospitality and the people behind it. As an employer, we are dedicated to creating opportunities for our team to thrive both personally and professionally. We offer benefits including but not limited to “One Fair Wage,” shareholder opportunities, and comprehensive benefits packages for all team members.
What sets us apart is our commitment to our core values:
Curiosity: We learn and improve through active observation and creative problem solving.
Pursuit of Excellence: We will forever be chasing excellence—it is a pursuit without end.
A.B.K.: We anticipate, prepare, and execute with intention.
Contagious Joy: When we’re having fun, it emanates out and influences our work and the people around us.
Connection: We build relationships through intuition, empathy, and transparency.
If you’re passionate about crafting unforgettable experiences and being part of a team that celebrates creativity and connection, we’d love to have you on our team. Together, we’ll create moments that inspire, delight, and resonate far beyond the bar.
Not seeing the job you're looking for? Reach out to us at
hiring@ginandluck.com
with your resume and the role you're interested in! We'll be sure to point you in the right direction.